Bill SnyderColumnist, InfoWorld

San Francisco journalist Bill Snyder writes frequently about business and technology. He writes the Tech's Bottom Line blog for InfoWorld, and his work appears regularly in and the publications of Stanford's Graduate School of Business and the Haas School of Business at the University of California at Berkeley. He welcomes your comments and suggestions.

If Verizon and Google Win, We Lose

If Google and Verizon get their way, no one will be able to stand up for wireless customers. Well-considered regulation is needed to stop outrageous practices


My AT&T Customer Service Nightmare

I can be pretty tough on AT&T, particularly about its over-burdened 3G network. Every time I write a column about it, readers practically line up to tell me...

Why it's Time to Tax Internet Sales

Analysis: E-commerce companies are no longer babes in the woods needing tax exemptions to get established.

Secret Google Tricks: How to Search Smarter

Google engineers share their secrets for smarter Web searching.

The Fall of Dell: A Business Model Innovator Loses Its Way

Dell may never recover from the revelation that it sold faulty PCs -- and then blamed its customers.

Why Nicholas Carr Insists the Net Is Eating Our Brains

The man who famously asked if IT matters is back with a loaded question: Is the Internet, and especially Google, physically hurting your brain functions such as memory?