Bill SnyderColumnist, InfoWorld

San Francisco journalist Bill Snyder writes frequently about business and technology. He writes the Tech's Bottom Line blog for InfoWorld, and his work appears regularly in and the publications of Stanford's Graduate School of Business and the Haas School of Business at the University of California at Berkeley. He welcomes your comments and suggestions.

If Verizon and Google Win, We Lose

If Google and Verizon get their way, no one will be able to stand up for wireless customers. Well-considered regulation is needed to stop outrageous practices


My AT&T Customer Service Nightmare

I can be pretty tough on AT&T, particularly about its over-burdened 3G network. Every time I write a column about it, readers practically line up to tell me...

Why it's Time to Tax Internet Sales

Analysis: E-commerce companies are no longer babes in the woods needing tax exemptions to get established.

Secret Google Tricks: How to Search Smarter

Google engineers share their secrets for smarter Web searching.

The Fall of Dell: A Business Model Innovator Loses Its Way

Dell may never recover from the revelation that it sold faulty PCs -- and then blamed its customers.

Why Nicholas Carr Insists the Net Is Eating Our Brains

The man who famously asked if IT matters is back with a loaded question: Is the Internet, and especially Google, physically hurting your brain functions such as memory?

Microsoft's Internet Explorer Isn't Dead in the Enterprise

Three out of four businesses still use Internet Explorer, and those that switch are moving to IE8, not Firefox or Chrome.

Browser Wars Are Back: The Downside for You

Web video without ads? No one would mind that. However, iPad users viewing the popular New York Times site are finding out that not having to sit through ads has...

Why SQL Server 2008 R2 Matters to Small Business

The long-awaited SQL Server 2008 update has arrived. Here's why your company should care.

Web Sales Tax Debate Flares Again

Would you prefer to save $40 a year in sales tax on purchases you made on the Web, or watch your house burn down when the fire department takes 30 minutes to get there?

Did IBM Give Up on Open Source?

The fight between Big Blue and TurboHercules has gotten ugly -- but there may not be a villain in this story.

iPhone 4.0 Adds Long-awaited Business Features

iPhone 4.0 Adds Long-awaited Business Features New multi-tasking and mail features will be welcomed by those who use their iPhones for work.

Hidden Fees Tax Tech Users

Small charges continue to pile up on mobile phone and broadband bills, as well as on everyday online purchases. It's adding up to aggravation for many customers.


Apple iPad More Business-like Than We Thought

With nearly 200 productivity apps available at launch, it appears that the iPad is shaping up to be an actual business device.