Bill SnyderColumnist, CIO

San Francisco journalist Bill Snyder writes frequently about business and technology. He writes the Tech's Bottom Line blog for InfoWorld, and his work appears regularly in CIO.com and the publications of Stanford's Graduate School of Business and the Haas School of Business at the University of California at Berkeley. He welcomes your comments and suggestions.

The Real Truth About Broadband Speeds

Suppose you went to the supermarket to buy a pound of steak for dinner and when you got home you noticed that the package seemed very light.

Will the National Broadband Plan Go the Way of Healthcare Reform?

Special interests are already undermining the National Broadband Plan and the FCC's vagueness on implementation is playing into their hands -- Web users must act now.

Online Taxes: Three Ways to Stay Out of Trouble

The Internet can simplify doing your taxes -- but can't replace good judgment. Here's a look at your main online tax software choices and key issues to keep in mind.

Online Gripes: Why You Should Call First, Tweet Later

When a company fails to deliver the goods or services you've paid for, social networking sites and tools amplify your complaint to a much larger audience, but they're not always effective.

Tech's Top 5 Patent Battles — Before Apple vs. HTC

A look back at five of Silicon Valley's most famous patent cases, from the graphical user interface to the BlackBerry.