Chris KanaracusIDG News Service

Chris Kanaracus covers enterprise software and general technology breaking news for the IDG News Service.

Salesforce.com customers making broader investments, survey says

Salesforce.com's customers have become more loyal and committed to using products from the vendor and its partners over the past year, according to a new report from consulting firm Bluewolf in collaboration with the MIT Sloan School of Management.

Zoho adds enterprise features to its CRM software, eyes Salesforce.com

In some respects, the Zoho update amounts to the company catching up to Salesforce.com and others rather than showcasing truly new innovations.

The Watson cloud: IBM prepares to open supercomputer to third party developers

IBM will soon give third parties access to Watson, fostering applications that take advantage of the system's artificial intelligence capabilities.

SugarCRM goes after Salesforce.com with new interface and low costs

SugarCRM is hoping to gain inroads against its much larger rival Salesforce.com with a revamped user interface.

Red Hat expands OpenShift's European availability, slashes prices

Red Hat's moves are part of an effort to gain a stronger foothold in one of the enterprise software industry's hottest segments.

PaaS market to reach $14 billion by 2017, IDC says

In general, companies are flocking to public PaaS (platform as a service) because doing so can lower IT infrastructure spending while providing high availability and scale, the research firm said.

Thumbing nose at Oracle, Rimini Street to file for IPO

Third-party software support provider Rimini Street is moving ahead with its expected plans for an initial public offering, even as it awaits a showdown in court with Oracle.

Oracle halting support for GlassFish app server

Oracle will stop offering commercial support for new versions of the open-source GlassFish application server, leaving customers who want such support with the option of licensing the more expensive and proprietary WebLogic Server.

Microsoft offers industry templates, special pricing for Dynamics CRM

Microsoft is hoping to differentiate its Dynamics CRM (customer relationship management) software from the likes of Salesforce.com with a new set of 18 industry templates that fit the application to verticals including sports management, health care and more specialized areas such as prison inmate data.

Cloud storage

Salesforce.com Identity tackles only the 'really easy' stuff, Okta CEO says

Okta's cloud identity management platform is way ahead of Salesforce.com, according to CEO Todd McKinnon.

County seeking new software vendor to replace SAP system

Marin County, California, has spent at least $30 million on the SAP project, which dates to 2006, and had at one point pursued $35 million in damages.

larry ellison oracle ceo

Oracle shareholders vote against Ellison's compensation package

Shareholders voted against Oracle’s executive pay practices at last year’s meeting as well.

Salesforce.com to offer private version of its AppExchange app store

Salesforce.com says it will help customers create their own private AppExchanges where employees can download applications to use in their jobs.

Business software revenue growth suggests recovery under way, IDC says

Research firm IDC says it expects a 5.7 percent growth rate globally for software revenues for 2013.

Hadoop is not enough for 'big data', says Facebook analytics chief

The Hadoop programming framework may be synonymous with the "big data" movement but it's not the only tool companies need to derive insights from massive stores of unstructured information, according to Facebook analytics chief Ken Rudin.