David TaberCIO

David Taber is the author of the Prentice Hall book, "Salesforce.com Secrets of Success," now in its second edition, and is the CEO of SalesLogistix, a certified Salesforce.com consultancy focused on business process improvement through use of CRM systems. SalesLogistix clients are in North America, Europe, Israel and India. Taber has more than 25 years of experience in high tech, including 10 years at the VP level or above.

Before You Invest in CRM Software, Assess Your Needs

Smart car buyers don't get a Ferrari when a Fiat will do. The same philosophy is true of CRM systems.

Is Your Cloud Project Ready to Be Agile?

Agile development and the cloud are like hand in glove. But Agile can be dangerous if your organization isn't ready for it.

How to Avoid Cloud Customer Support Worst Practices

Customer support is running by old rules, and customer satisfaction is at risk. Here are two worst-practices issues to avoid in your cloud customer service organization.

How to Document Cloud Design Decisions

When developing and integrating cloud systems, the public interfaces and external "contracts" among services mean that design and architecture can evolve rapidly and in parallel.

Cloud UI Design Mistakes to Avoid

I've written for years that it is impossible to make a product too easy to use. But the industry has proved me wrong, by making products that are so focused on...

Top 10 Stupid CRM Data Corruption Tricks

CRM data corruption: It's not just for SysAdmins anymore. Check out this list to find out how your users and their policies may be polluting your data.

Is Cloud Support 'Racing to the Bottom?'

There's a phenomenon that economists describe as a "race to the bottom," where vendors compete by undercutting in price, which leads to a reduction in quality and service.

Strategies for Pruning Data in the Cloud

In terrestrial systems, you don't think about disk space. In the clouds, you have to, if you don't it will cost you.