Mark SullivanSenior Editor, PCWorld

Mark has been writing about networks - social and wireless - since 2005. Independent and outgoing, he enjoys travelling, wine, and skiing. His favorite book is "Atlas Shrugged" by Ayn Rand.

Tablet Reliability and Satisfaction: iPad Comes Out on Top

Our survey of tablet users found that no Android slate could beat out the iPad in reliability or satisfaction with features.

HDTV Reliability and Satisfaction: LG is the Brand to Beat

Owners of LG flat screens said the TVs were reliable and easy to use. Mitsubishi HDTV owners weren't nearly as satisfied.


Canon's Winning Customer Support: How They Do It

During my visit to the Canon Customer Support Center in Chesapeake, Virginia, I was impressed by the effort the company makes to ensure friendly support.

Sprint Now Making All the Right Moves

Sprint gets the iPhone and announces move to 4G LTE. In a competition-averse wireless market, we consumers need Sprint to succeed.

New iPhone 4S: Antenna 'Death Grip' Now Slightly Harder

But that may be about all Apple's new antenna design may mean. Some believe that the new antenna design may deliver modest reception improvements, but is mostly hype.