Mark SullivanSenior Editor, PCWorld

Mark has been writing about networks - social and wireless - since 2005. Independent and outgoing, he enjoys travelling, wine, and skiing. His favorite book is "Atlas Shrugged" by Ayn Rand.

Desktop PC Reliability and Satisfaction: Dell and HP Home PCs Get Poor Grades

The two PC giants haven't kept pace with the industry in durability and product support. Readers gave better marks to Apple and Asus.

Printer Reliability and Satisfaction: Brother, Canon, and Epson Lead the Field

No one printer maker stood out in our survey of readers about their experiences with printer reliability and their satisfaction with features.