Also: Software that doesn't work satisfactorily despite being installed on a PC that meets recommended configuration specs; trying to obtain a missing license key.
A laptop comes back from the service center with additional damage. Plus: An HP desktop suffers from multiple problems.
Plus: Replacing a keyboard under warranty, and a Toshiba notebook recall.
Plus: a software registration headache, and a recall of counterfeit BlackBerry batteries.
Plus: a rejected rebate request and a laptop battery recall.
Also: HP tech-support troubleshooting delays; power adapter recall.
Readers ask for help with rebates and warranties, and Niles Audio puts out an APB on some hot receivers.
An extended-warranty agreement falls through. Plus: an Internet-connection rate hike, and a power-pack recall.
A consumer's request gets lost in the shuffle. Plus: PowerDVD confusion, and a battery recall.
The shipment of a replacement PC causes headaches for one Dell customer. Plus: Hotmail hassles, and an Acer laptop recall.
A reader cancels her subscription to FileDen, but still gets charged. Plus: A repaired Cooler Master power supply returns without its cables.
Can a refurbished GPS device's old maps be updated sans cost? What should you do if a product's repair has a long delay? Also, some surge protectors are recalled.
How to avoid or minimize warranty problems with equipment bought online; plus, a video editing program's problematic installation disc, and an adapter recall.
Proving a laptop's warranty status makes all the difference in who pays the repair and bank service charges.
Articles by Marla MiyashiroNext Page