Mary K. PrattContributing writer, Computerworld

Mary K. Pratt is a freelance writer based in Massachusetts.

5 Annoying Help Desk Calls - And How to Banish Them

Free your help desk staff and empower your IT customers by eliminating these five all-too-common calls.

Do You Need a Cyberumbrella?

More companies are taking out insurance policies to protect against cybercrimes. Here's why IT's input is critical.

Sorry, Tablets. Laptops Still Dominate the Enterprise.

As director of computing services for Cummins Inc., Smith helps the company's 40,000 employees get the right computers for their jobs, and now they're asking for tablets.

IT's Superheroes Snag New Skills

Layoffs and hiring freezes have left many IT professionals with new tasks and additional responsibilities.