Mary K. PrattContributing writer, Computerworld

Mary K. Pratt is a freelance writer based in Massachusetts.

5 Annoying Help Desk Calls - And How to Banish Them

Free your help desk staff and empower your IT customers by eliminating these five all-too-common calls.

Do You Need a Cyberumbrella?

More companies are taking out insurance policies to protect against cybercrimes. Here's why IT's input is critical.

Sorry, Tablets. Laptops Still Dominate the Enterprise.

As director of computing services for Cummins Inc., Smith helps the company's 40,000 employees get the right computers for their jobs, and now they're asking for tablets.

IT's Superheroes Snag New Skills

Layoffs and hiring freezes have left many IT professionals with new tasks and additional responsibilities.

How to Leave a Job With Your Personal Tech Intact

The ability to transition ethically and legally from one job to another has always been something of an art.

Wireless Security: Help Employees Avoid Hot-Spot Hazards

Here's how to ensure that employees don't reveal private data when they log into public Wi-Fi networks at hotels, coffee shops and Internet cafes.

Top Techies Share Their Summer Reading Lists

Seven IT leaders talk about what they plan to read this summer -- and on which device. (Paper? What's that?)


Hot Spot Dangers: Keep Road Warriors Safe and Secure

That Internet cafe could cost you way more than a cup of coffee--here's how IT can help road warriors stay secure when they surf in public.