Shane O'NeillCIO

Shane O'Neill is the assistant managing editor for

Supporting Office 2010: Tips for Preventing Help Desk Calls

At a time when cloud computing services for productivity tools are gaining steam, you would think that desktop software like Office 2010 would be on a downslide.

How Windows 8 Will Challenge Enterprise IT

Windows 8 will work on more devices, which will create complications for enterprises as the consumerization of IT gathers steam.

Will Skype Be Another Microsoft License Gotcha?

Skype may be a beloved consumer product, but enterprises should beware of sneaky Skype charges, and will need to keep a close eye on Microsoft enterprise agreements to ensure they're not suddenly paying for a service they're not using.

Why We Chose Exchange Online, Not Google Apps

How did Microsoft win over the City of Winston-Salem, North Carolina for an Office 365 migration?

Microsoft Office Alternatives: Many Are Trying, Few Are Buying

When it comes to deploying Microsoft Office alternatives such as Google Apps, Zoho or Lotus Symphony, business IT managers are in a state of intense curiosity.

How to Ensure Cloud Benefits Meet Enterprise Needs

For all the cost-saving appeal of cloud applications -- more commonly referred to as SaaS (software as a service) -- enterprises are still trying to get their heads around the benefits and risks of SaaS and which parts of the company need it the most.

Gartner Tablet Forecast Overlooks Microsoft

Research firm Gartner omits Microsoft from a recent four-year tablet forecast after predicting a Windows Phone 7 surge for the same time period.

Google Apps: How We Locked Down Documents

Although Google Apps has made progress over the past few years as a cloud-based collaboration and productivity suite for businesses, the first big wave of adopters has been nonprofits.

Microsoft Windows Intune: Better Way to Manage PCs?

Windows Intune is a Web-based console where IT administrators can manage the deployment of Microsoft updates and service packs to all PCs, keep track of hardware and software inventory, fix PC issues remotely, manage protection from malware threats and set security policies.

Microsoft to CIOs: Before You Go Google, Ask Questions

If you're a CIO thinking of migrating to Google Apps for your business, Microsoft would like a word with you about what questions to ask your potential cloud provider.

What Type of Mobile Worker Rules Your Company?

You remember the office, that place you used to go every day. Don't you?

Internet cloud

Cloud Computing in 2011: 3 Trends Changing Business Adoption

The various cloud markets and services will start making more sense to business buyers in 2011, according to a new Forrester report, with the midmarket embracing public clouds and enterprises sticking with virtualization as a prelude to private clouds. Here are three significant ways cloud adoption will shift this year.