Experts estimate that an outsourcing deal can lose up to 30 percent of its value each year due to poor governance. Here's how to plug the holes.
When it comes to cutting costs, outsourcing is delivering the goods--but bottom line benefits only go so far.
Harley-Davidson Canada road tests a video analytics system to better target its marketing to customers in its stores
China has proposed strict new data security regulations that could hamper the country's nascent IT outsourcing industry if made into law, even as they aim to...
The two-day outage at one of Amazon's data centers has everyone questioning the reliability of infrastructure as a service offerings.
Think the cloud is simple and cheap? Those are just two of the most common myths.
Most IT organizations and outsourcing providers remain too bogged down in the day-to-day management of their outsourcing arrangements to focus on innovation.
Conducting an outsourcing audit can save you millions.
Outsourcing activity is expected to creep back in 2011, but things are hardly getting back to normal in the IT services space.
U.S. IT job loss may level off in coming years, but the likelihood that corporate IT will ever contribute to job creation again is minimal.
IT departments continue to proceed with caution when it comes to cloud computing, according to the results of a recent survey conducted by TPI.
Intercontinental Hotels Group tests whether having iPads helps concierges deliver better service to guests.
Articles by Stephanie Overby