E-mail managers have a lot at stake. After all, the volume of global electronic messages sent via e-mail dwarfs all other forms of electronic communication, including social networking. Since the inception of electronic mail, which, according to some Internet historians, can be traced to a small mainframe app called 'MAILBOX' from the mid-1960s, human-to-human messages have been created, transmitted and stored in electronic format. But early e-mail administrators could hardly have envisioned the complexity of current e-mail infrastructure and the concomitant maze of technical, security, business and regulatory challenges.
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