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Browse tag: tech support - Page 1

• Sony Support: Your 15 (Free) Minutes Are Up Sony responds to one reader's complaint that the company purposely prolonged the duration of a support call in order to extract money from him.
• Linux Stopped Tech Support Calls from My Family If you're the default technical support person for friends and family, switch them to Linux (yes, Linux).
• For Just a Few Clicks, a Chance at a $1000 Amazon Shopping Spree Taking a 15-minute survey gets you a shot at some big-time shopping at Amazon, and helps us get the straight dope on the reliability and service of tech products and manufacturers.
• Smartphone Tool Improves IT Response Time Rove Mobile Admin could reduce your technology downtime by letting IT workers manage issues from a smartphone.
• Dell Tech Support Hell One reader buys a new computer rather than endure the ordeal of more Dell 'technical support.'
• You Must Obey: The Unwritten Laws of Technology "Fix a computer for a friend or family member, and you'll be tech support for life." This is but one of 35 immutable laws of technology that we've identified and recorded for posterity. There will be a test.
• Be Everywhere At Once With Remote Access Software Techinline lets you troubleshoot remote PCs, trimming the cost of just walking down a hall to flying across the country.
• Free Help Desk Software Manages Tech Needs With several free packages available, don't need to pay for robust help desk software.
• On Your Side: BitDefender Support Issues An influx of customers catches BitDefender off-guard. Plus: a Lenovo AC adapter recall.
• 10 Things We Hate About ISPs and Cable and Phone Companies From their automated phone-support systems to their missed service appointments to their penchant for nickel-and-diming us to death, service providers seem have an inexhaustible supply of habits that get our blood pressure up.
• Free Network Management Tool Saves Your Budget The ad-supported Spiceworks IT Desktop manages medium- and small-business networks at no cost.
• Solve Common PC Problems with Microsoft 'Fix Its' Microsoft's new automated helpers promise to fix over 100 problems with Windows, apps, and more.
• Dirty Tech Jobs: The Muck Stops Here From crisis counselor to malware wrangler and dealing with the digital dead, here's the lowdown on the seven dirtiest gigs in the industry.
• Tech Repair, Support Services See Growth Amid Recession During the Great Depression, Americans found ways to repair and reuse many items -- turning gunny sacks into dresses, for instance. In the current economic depression, the same may apply to electronics.
• 10 Cool New Technologies You Need to Check Out Instant-on access for any PC. A netbook with a detachable screen. And a cheaper way to get out from under your home mortgage. These and other creative Web services, software and hardware were introduced at the DEMO 09 conference.
• Generation Y Finds its Place in IT We know all about this tech stuff, the next generation of tech workers says -- how should the workplace deal with them?
• CIOs Headed for Extinction Thornton May says most CIOs are dinosaurs: out of place in the world that is taking shape, and headed for mass extinction.
• Techies Volunteer, Share Skills Through Geekcorps, tech workers are volunteering their time and expertise in developing countries.
• Get Answers to Your Questions About Vista A new Microsoft site aims to clear up Vista's mysteries--and invites you to do likewise.
• Help Distant Friends and Family Members Fix Their PC Problems Just run the free CrossLoop utility at both ends and presto: You're tech support.
• Find Hard-to-Find 800 Numbers Can't find a service or support number for AOL? Microsoft? Yahoo? This site has hundreds of them.
• Organized Customer and Employee Support NTRSupport tidies up the mess for companies providing support.
• Ailing Laptop: Repair or Replace? Tips and advice for that scary time when both your laptop and its warranty have expired.
• Find Solutions to Tech Problems at FixYa This community-supported site offers free troubleshooting help and replacement manuals.
• Legal, Meet IT ... IT, Meet Legal Lawyers handle legal work. IT oversees technology. In an age where information is critical, it's vital for IT and legal to work together hand in hand to develop and implement legal holds policies and practices, or risk costly fines and irreparable damage to the company's reputation.