The Amelia virtual help software can assess a body of knowledge and answer specific questions, IPsoft claims
It'll be delivered via a new "Windows Insider" program that will let testers discuss issues with Microsoft engineers.
A hands-on report reveals a few new details on Apple's first smartwatch
Russinovich is helping shift Microsoft to a services orientation
When it comes to helping customers, there is no substitute for a high quality support staff. Here is how to put together the ideal support team.
There is finally better details in Google Play for what those not-so-free games will actually cost.
Microsoft executives said Windows 10 is Microsoft's response to feedback to consumers and businesses who still weren't satisfied with Windows 8. And you'll get to try it out for yourself.
The defendants also allegedly stole pre-release games and information on Microsoft's Xbox
Cray's XC40 will be used in the U.S. Department of Energy's Trinity and other supercomputers
Use these techniques to refine your customer support strategy and learn more about your customer base.
Activist investor says PayPal needs to acquire competitors or be acquired
The upgraded SDK makes extensive use of Amazon's Cognito service for user identity and data sync
A mobile app creation tool for business users is also in the works
Get your gaming tablet with always-on Internet connectivity.
Glass takes off in yet another airport, letting workers translate documents and look up flight info.