Macworld Awards 2010 winner LogMeIn has announced its flagship remote support product, LogMeIn Rescue has been updated to support the growing popularity of Apple's iPad.
LogMeIn Rescue offers users Web-based remote support of Macs, PCs and smartphones including unattended access, which allows a technician to connect to a remote computer when no user is present.
The update gives IT helpdesks and service providers the ability to remotely support an increasing number of iPads entering the workplace, including the ability to remotely support iPad users using chat, as well as capabilities designed to ease common issues with email and calendar configuration.
"Our new iPad capabilities represent a key step in a mobile vision for Rescue that includes but goes well beyond great smartphone support. As more and more types of internet-enabled devices enter the market, IT policies, skills and tools will have to evolve accordingly," said Lee Weiner, director of support products at LogMeIn.
"Our goal remains the same: Stay well ahead of this curve to ensure our clients have the solutions they need to meet their support challenges today and in the future."
"From a business perspective, the iPad introduces an invaluable new tool for the mobile professional, but it also introduces support challenges that have become all too familiar to today's IT helpdesk," added Lee Jacobs, president and CEO of Manage IT Networks, a LogMeIn Rescue customer and an early iPad adopter."As with the iPhone before it, the iPad will enter the business whether procured by IT, or, in many cases, simply brought into the work environment by employees who personally purchased the device," insists Jacobs. "Whatever your mobile policy, having the tools to support the iPad and consumer purchased mobile devices is rapidly becoming a must have for both internal and external IT organisations."
The iPad support features are immediately available to new and existing customers as part of LogMeIn Rescue's mobile add-on, which also includes support for iPhone, BlackBerry, Symbian and Windows Mobile devices.
While pricing is dependent on subscription package, LogMeIn Rescue promisees the most flexible and competitive pricing of any comprehensive helpdesk solution on the market. A free trial of LogMeIn Rescue is also available. System requirements can be found here.In June, LogMeIn won a prestigious Macworld Awards 2010 'Best iPad Application' for LogMeIn Ignition.
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