Don't-Miss Business Issue Stories

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Turn service incidents into sales opportunities with proactive support

Your support strategy should be about more than solving issues. Here's how to make customer support a critical tool for building loyalty.

PCWorld News

Alibaba shares open at a high $92.70

Shares were trading a tad lower around $90 later in the afternoon

PCWorld News

Larry Ellison's best zingers: a look back

Ellison stepped down as Oracle's CEO on Thursday. Here's a look back at some of his choice quotes

PCWorld News

Ex-Ambitel/GreenNet CEO jumps ship to Sierra Leone's Smart Mobile

Smart Mobile gains traction as Libya's Lap Green expansion plans hit a snag

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Oracle CEO Larry Ellison steps down as CEO, Catz, Hurd named co-CEOs

Ellison will become CTO and executive chairman of Oracle, while two of the company's management team will lead the company.

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Pink slips rain down on Microsoft (again)

Another 2,100 employees were let go on Thursday.

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Toshiba slashes struggling PC division to focus on business

The laptop maker will leave some markets and cut 900 staff.

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Reports of another wave of layoffs rekindle bad press for Microsoft

A second wave of layoffs is reportedly coming Thursday, as Microsoft moves to eliminate a total of 18,000 jobs by June of 2015.

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Sony slashes value of its mobile business, projects larger loss for fiscal year

Sony has suspended dividends payments for the first time since 1958, and will get rid of its midrange phone business.

PCWorld News

Use of forced labor 'systemic' in Malaysian IT manufacturing

Almost every brand-name company sourcing from the country is impacted by the practice, said a new report

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The five most common tech support nightmares

Check out these cringe-worthy customer support fails.

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Eyes on the bottom line: How to keep support costs down

These new tricks can help you stay under budget without sacrificing quality customer support.

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3 ways Microsoft can ruin Minecraft, and 3 ways it can make Mojang even better

Microsoft's $2.5 billion acquisition of Mojang could give it the money to take Minecraft to the next level, or it could shackle it with proprietary restrictions. Let's hope for the former.

PCWorld News

Microsoft bringing more mobile, cloud products to China with new subsidiary

Microsoft has recently been facing regulatory obstacles in China

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Here's Markus 'Notch' Persson's farewell letter to Minecraft fans

Microsoft is buying Minecraft maker Mojang for $2.5 billion, and Notch is saying goodbye.