How does your business handle general and sales query e-mail? In many organizations these messages go to a shared e-mail account, such as info@yourdomain.com. Answering them may be the responsibility of any one of several company reps.

But how do you ensure that your company promptly handles all queries sent to a shared e-mail address? In today's fast-paced business world, letting an e-mail sit too long unanswered can spell the difference between winning a sales order and losing it. And how do you prevent multiple employees from wasting their time (and giving the customer a bad impression of your business's processes) by answering the same query?

Email Center Pro (ECP) can help. It's a new Web-based service for sharing e-mail messages among coworkers, who may add comments to messages and use templates or collaborate to produce timely responses.