Cameras
Camcorders
Cell Phones
Components
Desktops
HDTV
Home Theater
GPS
Laptops
Monitors
MP3 Players
Networking &
Printers
Storage
Public Folder HelpDesk for Outlook
Version: 9.2.5
Downloads Count: 7
License Type: Shareware
Price: $690
Date Added: Mar 10, 2008
Operating Systems: Windows XP, Windows 2000
Requirements: Exchange Server 5.5 or later
File Size: 6924 KB
Author: Kate Kalmstrom
- Microsoft Project 214,627
- Advanced Office Password Recovery 37,348
- Business Plan Master 23,753
- Expense Report 98 18,440
- Brainstorming 101 16,741
Description of Public Folder HelpDesk for Outlook
Collaborate on helpdesk tickets in Outlook. Create tickets from e-mail or webform. Describe problems using attached files and rich text. Sort tickets. Get information from the Outlook contacts or the GAL. Open tickets are stored in Outlook and in an Access or SQL database. Closed tickets are retained only in the database but can be searched and re-created in Outlook if needed. Mail conversations can be tracked. Powerful, integrated Statistics tool facilitates business intelligence. Knowledge base. Report generator based on MS Excel allows you to build and share custom reports with co-workers as well as export reports to MS Excel. Databases are open to allow building any kind of custom reports or additions to the tables. PDA-integration. Open webform for receiving support questions online. Outlook form can be customized by administrator. VB 6 and .html source code available for purchase if further customizations are needed. Suitable both for in-house and outsourced helpdesks. Can also be used for other types of issue-tracking. Free 30 day trial! Organization price (690 US$ including 1 year support) - no limits on number of users. Extensive documentation: many video demonstrations and downloadable manual and slideshow online. Compatible with Outlook 2000-2003, Vista, IE7 and Office 2007.
People who downloaded this also downloaded:
Sponsored Links
-
ActiveX OCX to play OGG Vorbis media files , the decoding engine is loaded dinamically in the process , the processor time required to decode the OGG Vorbis is less than MP3 files , the decoder quality is very good or better than MP3 files
-
Online Contact Sheet Creator is a free tool you can use to generate clean and professional online contact sheets in just seconds. Great for professional photographers and graphic designers.
-
Automatically add beats, loops, and scratches to any MP3 or CD track.
-
AuctionIntelligence helps you analyze eBay auctions in order to determine price trends and the best time to buy or sell items. Supports eBay.com, eBay.co.uk, eBay.au, eBayMotors.com.
-
Word Converter - Word to HTML
-
Plan and manage periodic tasks like facilities maintenance, computer/ IT maintenance, equipment maintenance, fleet maintenance, service calls, reporting and so on. Estimate and track costs and inventory usage.
-
MIDI MP3 converter,MIDI converter - convert MIDI to MP3, MIDI to WAV,MIDI to WMA
-
BibTexMng is a very easy to use product of bibliographic software for Windows
-
Order form generator for online merchants
-
MP3 CD Writer writes .mp3 or .wav files on-the-fly as an audio disc.
-
CD-R/RW burning software having the classical commander-style interface
If you have questions about finding, downloading, or opening files in our library, you'll probably find the answers here.
SpeedUpMyPC is the award winning utility software that ensures your PC is automatically optimized for maximum performance in just a few easy clicks."/>
- Browse the Downloads Store by Topic
- Security »
- Utilities »
- Graphics & Multimedia »
- Visit the Download Store Home