Don't-Miss Web & communication software Stories
Customer support is running by old rules, and customer satisfaction is at risk. Here are two worst-practices issues to avoid in your cloud customer service organization.
Is a spammer just trying to use your site to boost their own web presence? Here's how to recognize a comment on your blog or website as spam, and how to stem the flow.
If you've just begun researching Web hosting, you have lot of new terms to learn. Here's a look at seven types of hosting services, and what you need to know about each.
Here's how to set up a conference call with free services FreeConferenceCall, Rondee, and Free Conference Calling.
I offer another approach to integrating Web-based email with Windows.
With the help of Gmail filters, you can automatically sort your incoming email.
Skicrazer asked the Web Browsing and Email forum what to change so that clicking a mailto link would bring up a Web-based mail account
Many people use their personal smartphones to do work. Here are five ways to access your work and personal data without carrying two handsets.
Hackers can exploit email to hack into your work accounts. But these simple techniques can help protect your email account and company data.
Watch the 2012 Super Bowl online, no matter where you are, with our guide to streaming the Giants vs. Patriots game on your PC, smartphone, or tablet.
When you need to impress an audience, smartphones can serve some surprising purposes.
Pinterest, a site that lets users share content they like, has taken off with millions of users. Here's how to optimize your site to be Pinterest-friendly.
Mozilla's beloved mail client has a strange default setting for e-mail replies. Here's how to make it behave.
Here's why the letter "J" inexplicably appears in some messages, and how to customize Mozilla's Thunderbird email client.