If you were going to sum up Windows 8 in a single sentence, “It’s all about the apps” would do the trick. And that’s why a new study from Soluto, a company that offers a remote troubleshooting tool for Windows PCs, suggests a somewhat stark reality for Microsoft's new-look operating system.

Windows 8 was rebuilt from the ground up to revolve around finger-friendly Windows apps. The modern UI Start screen is chock-full of Live Tiles generated from those apps, virtually all of Microsoft’s default programs sport that oh-so-modern (a.k.a. the interface formerly known as Metro) luster, and users don’t even get the option of booting straight to the desktop. You have to stare the Start screen’s shiny, shifty app collection in the face every time you boot up your PC.

With that heavy a focus, Windows 8’s very future hinges on the success of its apps. Soluto’s report digs into how often people really use those apps on a daily basis.

The news isn’t wonderful. Of the 10,848 Windows 8 devices studied by Soluto, the majority of traditional desktop and laptop users—even ones using a device with a touchscreen—fail to open a modern-style app daily. (Note that this study refers only to modern apps, not to traditional desktop programs.) Even on tablets, the devices best suited for Windows 8’s modern UI, just 56 percent of all users launch a Windows 8 app day in and day out.

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Blue Coat Systems, a provider of Web traffic filtering and business assurance products and services, plans to buy security analytics specialist Solera Networks, which uses data mining techniques to classify network traffic and detect potential security threats.

The acquisition is expected to be finalized within the next 30 days, the two companies said Wednesday.

BlueCoat declined to disclose the financial terms of the deal. The company, which is based in Sunnyvale, California, and has over 15,000 customers worldwide, plans to use Solera's technology to add security analytics and forensic capabilities to its future offerings.

Blue Coat hopes that the combination of its own Web-based threat intelligence with Solera's "DeepSee" analytics platform will help customers more rapidly identify and respond to security incidents and data breaches.

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Salesforce.com is hoping to set the standard for how government bodies deliver online services to citizens using mobile devices.

The cloud-based software vendor on Wednesday announced Rapid Response 311, a mobile application that citizens can use to log and track requests for service; Mobile Communities for Government; Government Social Command Center and Mobile Platform Services for Government.

The offerings are based on existing Salesforce.com products, such as the Service Cloud customer-service application and Radian6 social media monitoring technology. Government bodies would work with Salesforce.com partners to customize the products to fit their particular audience, said Daniel Burton, senior vice president for government transformation, in an interview.

Salesforce.com has been pushing the idea that companies can and should build closer relationships with their customers using its technology. And government entities have plenty of customers in the form of the citizens they serve.

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China's Baidu has long dominated China's search market. But a local rival to the company--Qihoo 360--is bolstering its own search services with the help of e-commerce giant Alibaba Group.

Qihoo 360 on Wednesday appeared to debut a new shopping search service in partnership with Alibaba's advertising platform. The service is listed as a tab on Qihoo 360's search engine, now China's second largest behind Baidu.

Qihoo 360's newest product was built from the infrastructure of Alibaba's own shopping search engine called eTao, said Alibaba Group spokeswoman Dora Chai. eTao works by helping users compare products for the best price.

Qihoo 360 said in an email that it launched the new shopping service to address the growing number of Internet users buying products online. "A shopping search is a major demand Internet users want when they use a search engine. So 360 search will not ignore this need," the company added.

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Since it launched in late 2012, Microsoft has positioned its Surface tablet as a fun, hip alternative tablet, emphasizing its construction and form factor. That failed. So with its latest commercial, Microsoft has returned to its corporate roots: productivity.

Microsoft’s latest Surface ad is oddly named—“Imagine”—but it's actually the most grounded of the Surface advertisements Microsoft has produced so far. And the real kicker of the ad, which begain airing last week, is the tagline: “Microsoft Surface. The tablet that runs Office.” The key message is clear: OK, so we weren’t really able to position the Surface as the bridge between work and play. Instead, let’s get down to business.

Recall that, to date, Microsoft’s Surface ads have been all sound and fury. Witness the “Movement” premier, followed by “Groove” as well as “ Vibe." But what have they signified? Little. Microsoft has seemed inordinately proud of the rhythmic noises the Surfaces', er, surfaces make, as well as how easily the hardware opens, shuts, and snaps together. Every so often there's been a shot of the Start screen—look, Netflix! And is that a chart?—but, by and large, Microsoft’s Surface strategy appears to be predicated on dancing its way into our hearts and briefcases.

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A new variant of the Citadel financial malware is targeting users of the Payza online payment platform by launching local in-browser attacks to steal their credentials, according to researchers from security firm Trusteer.

Citadel is a Trojan program designed primarily to steal online banking credentials, but is also associated with the Reveton ransomware, which locks down computers and displays rogue alerts claiming to come from law enforcement agencies.

Like most banking Trojan programs, Citadel's hooks into the browser process can modify Web pages opened on infected computers in real time. These rogue local website modifications are known as Man-in-the-Browser (MitB) attacks and are harder for victims to spot than regular phishing attacks because the URLs displayed in the browser address bar are those of legitimate websites.

The new Citadel variant discovered by Trusteer researchers contains MitB code that alters the form fields users are asked to fill in on Payza's log-in page. More specifically, the code adds an additional PIN (personal identification number) field to the authentication form.

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Hard on the heels of the news that Dell's “Project Ophelia” thumb PC is expected to ship this summer, thin client vendor Devon IT on Tuesday rolled out a similar contender of its own called the Ceptor.

Devon IT

Like Dell's device, the $99 Ceptor is designed to plug into any HDMI-compatible display or monitor. Slightly larger than a USB memory stick, the multimedia-capable unit can then transform such a device into a “zero client” virtual desktop.

Whereas Dell's device uses Linux-based Android, however, the Ceptor uses Devon IT’s own Linux-based zero-client operating system, known as ZeTOS, to let users access their virtual desktops.

'An enterprise-class device'

At the heart of the Ceptor is a dual-core ARM processor with ZeTOS preloaded. The device features integrated Bluetooth and Wi-Fi capability as well as USB on the go via a USB-B micro host port and 1080p HD video output. Users need only enter their user name and password to get up and running in a remote session.

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Gmail offers powerful customization options even if you don’t install a single browser extension. You can switch keyboard shortcuts on and off, modify individual shortcuts, enable experimental features, and more.

But there are some things even Gmail’s extensive customization settings can’t do, and that’s where these free Chrome extensions shine. They range from gentle tweaks to a full-blown Gmail makeover. You decide how drastically you want to change Gmail.

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Jive Software has eliminated the limit on the number of people who can use its social task management application Producteev for free within a company.

It also added new features to the application, including the capability of assigning tasks to everyone in the company, not just to narrower sets of employees involved in a specific project.

"Now you can scale Producteev across large companies and have your entire network [of employees] all taking advantage of it," said Nathan Rawlins, Jive's vice president of product marketing.

Producteev strikes a balance between to-do applications aimed at individuals and heavy-duty, complex project management software designed for project leaders, according to Rawlins.

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A survey of U.S. utilities shows many are facing frequent cyberattacks that could threaten a highly interdependent power grid supplying more than 300 million people, according to a congressional report.

More than a dozen utilities said cyberattacks were daily or constant, according to the survey, commissioned by U.S. Democratic Representatives Edward J. Markey and Henry A. Waxman. The 35-page report on the survey, called "Electric Grid Vulnerability," was released on Tuesday.

The report is in response to widespread concerns that hackers could damage parts of the U.S. power grid, causing widespread outages and prolonged economic effects. Markey and Waxman are members of the U.S. House Energy and Commerce Subcommittee, which held a hearing on cyberthreats and security on Tuesday.

Power outages and quality disturbances cost the U.S. economy upwards of US$188 billion annually, with single outages costing as much as $10 billion, the report said. Replacing large transformers, for example, can take more than 20 months.

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New network software from Ericsson is designed to make sure mobile users get the best possible connection when there is both a Wi-Fi and a cellular network available.

The software, which Ericsson introduced Tuesday at the CTIA Wireless trade show, is an enhancement to its platform for mobile operators that use Wi-Fi to supplement their cellular networks. It continuously measures which network will work best for a given subscriber and automatically shifts that user’s connection between the two, the company said.

According to Ericsson, this capability can prevent subscribers from being shifted from cellular to Wi-Fi and then kept on the Wi-Fi network even though it’s slower than cellular in their current location.

Why use Wi-Fi?

Many carriers are deploying or partnering for Wi-Fi networks in order to offload data traffic from their cellular systems, embracing so-called heterogeneous networks. In addition to conserving cellular spectrum and capacity, this can give subscribers better connections when near the Wi-Fi networks, which most often are deployed in crowded areas.

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Yahoo again ranks as one of the world’s 100 most valuable brands.

The Internet company nabbed the 92nd spot in the annual list of global companies from multiple industries including technology, retail and service, released Tuesday by BrandZ, a brand equity database. The ranking gave Yahoo a “brand value” of $9.83 billion, which is based on the opinions of current and potential users as well as actual financial data.

Apple occupied the number-one position on the list, with a brand value of $185 billion. Google was number two, with a value of roughly $114 billion.

The BrandZ ranking, commissioned by the advertising and marketing services group WPP, incorporates interviews with more than 2 million consumers globally about thousands of brands along with financial performance analysis to compile the list. Yahoo last appeared on the list in 2009 at number 81.

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Even great game franchises fall prey to mergers, acquisitions, and the vagaries of the game business. Such was the fate of FreeSpace 2, a space simulator originally released in 1999 to great critical acclaim, as part of the Descent and FreeSpace franchise. Due to business circumstances, it was the last in the series—but it can still be played today for the price of $10. and its source code, released in 2002, has been adopted by an active community of coders and modders.

The original game remains commercially available to this day through GOG, a service specializing in old-time games. While the original FreeSpace 2 offered very impressive graphics for its time, it can't hope to match modern space-sim games in the visauls department.

Fortunately, it has a lot to offer in terms of gameplay and depth. Cockpit and HUD controls are intricate and well thought out, from subsystem targeting, through automatic speed matching, to smart indicators on your HUD showing a target's distance and bearing even when it's out of your field of view. FreeSpace 2 also makes good use of the keyboard, with an interface that expects you to memorize many keys.

If you enjoy FreeSpace 2's detailed gameplay and only wish for some updated graphics, you're in luck: Open-source, free mods dress FreeSpace 2 in updated graphics from franchises you probably already know, and include new storylines and game mechanics to boot. I tried Diaspora, a mod based on the Battlestar Galactica 2004 remake, and was impressed by its slick graphics. It was nice to find myself in the pilot's seat of a Viper, trying to prove myself as a nugget (and badly failing).

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VMware has launched its long-anticipated public infrastructure as a service (IaaS), touting its virtual networking capabilities as a differentiator from other established hybrid cloud offerings.

VMware’s vCloud Hybrid Service will be based on the company’s vCloud architecture, allowing customers to shift their VMware encoded workloads between in-house and the VMware hosted service, a practice known as running a hybrid cloud.

Joab Jackson

“You can write an application and be safe in the knowledge it can be run anywhere,” said VMware CEO Pat Gelsinger, in a Web conference announcing the new service, adding that much of the complexity enterprises experience in deploying their workloads in the cloud comes from preparing their in-house applications to run in a new environment.

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Well, that didn’t take long. A mere five days after Brian Krzanich took the reins as the new CEO of Intel, he’s shaking things up at an organizational level.

Krzanich has reorganized key business groups and created a new “New Devices” division to focus on emerging trends, including “ultra-mobile” devices, reports AllThingsD. Mike Bell, who formerly co-ran Intel’s mobile unit—most notably in the push to bring x86 to Android—will take leadership of the new division.

“The group will be tasked with turning cool technology and business model innovations into products that shape and lead markets,” Intel said in a statement to AllThingsD.

Reuters first reported the changes after an anonymous source came forward with the information. Intel spokesman Chuck Mulloy confirmed to Reuters that Krzanich had sent out an internal email outlining the changes, but didn’t elaborate further on shake-up details.

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Plenty of applications help you show off your photos, and plenty help you show off your videos. But too few tools exist that allows you to show them off together. Enter Fantashow Pro, a $50-per-year application allows you to combine still photos with videos to create a custom video slideshow.

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Microsoft is making a big play for the living room with a new Xbox console that marries games with live TV, Internet browsing, music and Skype.

The Xbox One could considerably expand Microsoft's presence in consumer electronics but is expected to compete with Internet TV devices from companies such as Intel, interactive set-top boxes from cable TV companies, and Sony's PlayStation 4. There's also a possible set-top box from Apple.

It was unveiled during an event at Microsoft's Redmond campus. A launch date was not immediately announced.

"Xbox On," said Yusuf Mehdi, senior vice president of Microsoft, as he began to demonstrate the device. The Xbox sprang to life and presented Mehdi with a home screen.

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In an effort to streamline the development of wireless charging technology, Duracell subsidiary Powermat Technologies will merge with the Helsinki-based company PowerKiss.  Together, the two companies are responsible for thousands of public stations used to wirelessly charge mobile phones in the United States and Europe.  Until now, the conflicting systems used by each company have eliminated any benefit wireless charging technology might have for overseas travelers who rely on their smartphones.

The statement released today explains that eliminating those “incompatible standards” is the primary motivation of combining under the Powermat umbrella. With their forces joined, the two pioneers will be pushing forward with Powermat’s “PMA” standard, which has already been accepted by global leaders like General Motors, Starbucks, and Duracell.  Adding Powerkiss’ European presence to the PMA standard may well define it as the unofficial international standard for wireless charging.

Powermat has instituted PMA wireless charging stations in more than 1,500 retail locations including Starbucks and AT&T stores.  Likewise, Powerkiss has enabled wireless charging in more than 1,000 European locations, including McDonalds restaurants.  In a remarkable commitment to the future of the technology, the merging of these two companies will ultimately ensure consistency across international borders. 

This is a huge step for the burgeoning industry of wireless charging.  Our smartphones are heavily burdened with improving nearly every detail of our daily lives.  It’s a difficult task, even with vastly improved battery life aided by the efficient performance of processors like the Qualcomm Snapdragon.  For international travelers who already face issues with different outlets and service providers when they’re overseas, the introduction of seamless, consistent formats for wireless charging across the globe will be a big relief.

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If you have any expectations about the privacy of your Skype communications, you may want to reassess them.

Microsoft appears to be peeking into Skype messages for security reasons, according to Ars Technica.

The owner of Skype regularly scans the contents of messages sent on the service for signs of fraud, but what’s done with the information from those scans—whether it’s stored indefinitely or destroyed—is unknown.

Similar findings were published by The H Security last week.

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Yoking cognitive computing with customer service, IBM has launched a system that can reference large amounts of unstructured data to help companies better field customer phone calls.

The IBM Watson Engagement Advisor uses IBM’s Watson, the artificial intelligence software the company developed to compete on the Jeopardy game show two years ago.

According to IBM, the field of customer service is in dire need of improvement. Of the 270 billion customer service calls that are handled annually, approximately 50 percent go unresolved. “Many customers engage with a brand through the call center,” and because call centers tend to frustrate customers, the company’s brand suffers as a result, said Craig Hayman, general manager of industry solutions for IBM’s Software Group, during a teleconference announcing the package.

The Engagement Advisor can help answer questions, offer suggestions to aid in the purchasing process, or to help customers troubleshoot issues. Just as it was able, in a few seconds, to scan, review and select the best answer for Jeopardy questions, so too should the Watson technology be able to quickly provide relevant information for customer inquiries, drawing from a large amount of information.

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Donations to WikiLeaks since January have only been enough to cover expenditures in essential infrastructure, such as servers, according to a transparency report.

Donations have been declining substantially over the last two years, the report said. Last year, WikiLeaks had almost €69,000 (US$88,700) in incoming donations while its expenses were a little over €392,000, according to the report, released Monday by the Wau Holland Foundation, a nonprofit foundation in Germany that handles transfers and donations to WikiLeaks.

Wau Holland Stiftung

“Better support for the project will only be possible with increasing donations,” the foundation said.

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The Livescribe Sky pen marries old-school pen-and-ink with the cloud. If paper remains a core part of your workflow, this is the best pen of its kind on the market. You can save notes and audio recordings to your Evernote account via Wi-Fi, or you can plug in a Micro-USB cable and save your work to a PC or Mac.

The pen is fairly bulky, but it's pretty comfortable to hold. It would stick out from inside a pocket but it slips easily into a travel bag. The pen cap is easy to lose and hard to put on, so I usually left it off (and the tip didn't suffer from the exposure). Livescribe makes smart use of its tiny LCD screen, displaying Wi-Fi and battery indicators as well as the time and date. Dive deeper and you can play with the display: Use your handwriting and the interactive "buttons" in its supported paper notebooks to play simple games, run equations on a calculator, and translate words. There's even an ecosystem of apps, including dictionaries.

Other smart pens, such as the Adapx Capturx, let you write on any type of paper, but I've found those better for paper-form input versus freehand writing. Livescribe requires special (and pricey) paper, with tiny dots on the page that track your writing with precision.

The Livescribe Sky pen is designed to be paired with Evernote, so it won't be of much interest if you don't use that app. It's a plus, though, if you enjoy Evernote's productivity features (and you get an Evernote Premium account for a year). Use tidy penmanship with your Livescribe pen, and Evernote's optical character recognition can translate that into digital text.

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Sprint Nextel has increased its offer to buy out Clearwire, bidding $3.40 per share, to counter a competing offer by Dish Network.

The new bid marks a significant boost from its earlier offer of $2.97 per share and beats Dish’s $3.30 bid. Clearwire shareholders had been scheduled to vote on Sprint’s offer at a special meeting Tuesday, but that meeting has now been postponed until May 30.

Sprint already owns roughly half of Clearwire, which has been its partner for 4G WiMax service since 2008. After Softbank agreed to invest $20 billion in Sprint and take a 70 percent share in the company, Sprint moved to complete its ownership. It plans to use Clearwire’s spectrum to beef up its new LTE network.

But Dish, a satellite TV and broadband provider, has made offers for both Sprint and Clearwire in an attempt to get into the relatively fast-growing mobile business. On Monday, Sprint announced it had received permission from Softbank to negotiate with Dish on its $25.5 billion offer, though Sprint said it still favored the Softbank deal.

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Windows 8 was rebuilt from the ground up with a finger-friendly focus. That proved to be a problem during the operating system's early days. In the months immediately after launch, touchscreen Windows devices cost an arm and a leg, and that's if you could even find one; during the 2012 holiday season shoppers were hard-pressed to find a touch-based laptop.

Now, however, Microsoft’s touchy-feely thrust is starting to shake up the laptop market, according to a recent report. Nearly 10 percent of all laptops shipped worldwide during the first three months of 2013 were touch enabled, according to IHS DisplayBank (and as reported by DigiTimes).

Even though a push into Windows 8 touch devices was expected, DisplayBank’s numbers are surprising. Other research firms were expecting a much slower adoption rate.

For example, NPD’s DisplaySearch said in April that it expected touch-enabled touchscreen notebooks to surpass 12 percent by the end of 2013. If DisplayBank’s numbers are accurate, notebook touchscreen shipments could be on their way to beating early projections of 15 percent for all of 2013, IDC research director David Daoud told PCWorld. (IDC and PCWorld are both owned by International Data Group.)

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Leap Motion doesn't have to replace your PC's mouse, but it certainly can.

A new video from Leap shows how hand and finger gestures may be used to point, click, zoom, and scroll your way through Windows 8. Although Leap wants developers to create applications specifically for the 3D motion controller, mouse emulation will allow the controller to work across entire Windows operating system, even with legacy software.

However, it's hard to tell from the video exactly how the motion controls work. A simple nudge forward with an outstretched finger appears to simulate a mouse click, and pinch gestures control zooming, but it seems there are some subtle differences between pointing, scrolling and dragging that are tough to discern from the video. (We've reached out to Leap to see if we can find out more about specific gestures.)

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Atlassian has revamped the Jira bug tracking tool with a new user interface, which the company said will offer faster navigation and a simplified workflow.

"We really tried hard to create a whole new, more efficient Jira," said Dan Chuparkoff, Atlassian group manager for Jira marketing. "It should be easier to use and easier to learn."

Jira 6, released Tuesday, also comes with performance improvements and the first interface designed specifically for mobile clients.

First released in 2002, Jira was originally created to provide a way to track bugs during the software development process, allowing a development team to identify issues in the code base they were working on, and then track how these problems are being remedied.

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It appears Canada’s anti-money laundering regulator will leave Bitcoin exchanges in the country alone for now.

LibertyBit, which exchanges the virtual currency Bitcoin for U.S. and Canadian dollars, has been told it does not have to register with Financial Transactions and Reports Analysis Centre of Canada (FINTRAC), said CEO Paul Szczesny, via email on Tuesday.

FINTRAC, which was created in 2000, is responsible for investigating and preventing money-laundering and activities used to fund terrorism.

But concerns have been raised in some quarters that the high degree of anonymity of Bitcoin transactions makes them attractive for criminal purposes such as tax evasion.

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Mobile operators collect huge amounts of data about how their subscribers use mobile data, and that information is starting to go on sale as targeted intelligence that enterprises can use to better reach consumers.

SAP will introduce a cloud-based service at this week’s CTIA Wireless trade show that will collect information from carriers about what mobile sites and apps their customers use, and even where they are when they use them. Using its own HANA in-memory computing technology, SAP will crunch the big data in near real time and sell it for marketing use. Carriers are already talking to SAP about the service, called SAP Consumer Insight 365, and enterprises may begin using the data within about three months, said John Sims, president of SAP mobile services.

The data won’t tell SAP what specific user did what and where, but the company will be able to break down the information by demographic measures such as country, neighborhood, gender and age group, plus time measures down to the time of day, Sims said. As for location data, it will be up the carriers how specific it gets.

With HANA, SAP’s data centers can work through billions of rows of data per second, Sims said. That’s important because an average medium-sized operator may generate one terabyte per day of information about subscribers’ mobile activity, he said. The most current data will reside in HANA, while the rest will move to a more persistent environment such as a Hadoop cluster or SAP’s SybaseIQ database.

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Toshiba said it will soon begin mass producing a new type of 64Gbit NAND flash that is the smallest and fastest in its class, though it still lags rival Samsung Electronics in the development of an even denser flash technology.

Toshiba said Tuesday that it will begin mass production this month of a 64Gbit chip with an area of 94 square millimeters that can write data at 25MB per second. The new chips, made using a 19-nanometer process, are the fastest and smallest to use 2-bit-per-cell technology, Toshiba said.

Main rival Samsung is already a step ahead. The South Korean company said last month that it began mass-producing a 128Gbit NAND chip with 3-bit-per-cell technology, also using a process smaller than 20 nanometers.

Toshiba said it is also working on 3-bit-per-cell technology, and aims to begin mass production by September. The company said it would first focus on smartphones and tablet memory with the chips, then expand to notebook PCs.

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Amazon Web Services has finally received certification under the Federal Risk and Authorization Management Program, which the company said will lower the cost of implementing its cloud services among government organizations and agencies in the U.S.

FedRAMP is a mandatory government-wide program that standardizes security assessment, authorization, and monitoring for cloud products and services. As part of the program, Amazon has been granted two so-called Agency Authorities to Operate (ATOs) by the U.S. Department of Health and Human Services, it said.

One ATO covers the GovCloud “region” of AWS infrastructure, and the other the U.S. East/West regions of its cloud infrastructure. Within those boundaries, agencies can use Amazon’s EC2 compute cloud, Simple Storage Service (S3) and Elastic Block Store (EBS). They can also use its Virtual Private Cloud (VPC), which allows IT staff to create an isolated section of Amazon’s cloud where they can launch resources in a virtual network defined by themselves, including public subnets, private subnets, and hardware VPN access.

In a recent interview, Stephen Schmidt, chief information security officer at Amazon Web Services, talked about how he looked forward to getting a FedRAMP certification.

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