Don't-Miss Stories

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Helpdesk Skills: Not sounding phony on the phone

Over-scripting customer service calls can turn them into something a support session should never be: robotic. Here's how to keep the humanity in support calls.

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What we know about North Korea's cyberarmy

Snippets of information about the secretive regime's cyberops have leaked out over the years

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Three security-boosting steps to perform on every router

If you haven't done this with your router yet, do so STAT to make sure it's nice and secure.

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Comcast launches 4K app the same week it kills Xfinity 3D

Comcast is so over 3D, because the new attraction in HDTV technology is 4K, also known as UHD. If you've got a 2014 Samsung UHD TV then Comcast has an app for you.

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10 holiday moments that prove you have phone addiction

Using your phone as a barrier between you and your family? Totally normal!

on greenbot.com

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Ubuntu Phone launch delayed until early 2015

Canonical pushed back its promised 2014 Ubuntu Phone launch to polish the interface and account for manufacturing hold-ups.

PCWorld News

Cyberattack on German steel factory causes 'massive damage'

The hack is one of the rare examples in which a digital attack caused physical damage

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Xbox One kicks out the jams with new Pandora, Vevo apps

Pandora and Vevo have arrived on the Xbox One for your aural pleasure.

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Microsoft drags alleged tech support scammers into court

Over one-third of U.S. citizens contacted by scammers fall for the scam, according to Microsoft

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Eyes-on with Sony's wearable display that transforms any glasses into smartglasses

The Single-Lens Display Module has vivid but unobtrusive display graphics.