Author The Art of Service
Price $25.00
License Type Buy Only
Date Added Mar 21, 2011
Description Control of Known Errors is an often over-looked activity within Problem Management. However, this template describes a list of attributes that need to be captured on a Known Error ticket. One of the responsibilities for this activity is the preparation of RFCs (Requests For Change). Word document If this document is of interest, consider the entire Problem Management Toolkit. It includes this file and many others. Click to learn more.

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