Author The Art of Service
Price $25.00
License Type Buy Only
Date Added Mar 21, 2011
Description The key to a successful Problem Management process is having clearly defined categories created in your IT Service Management tools. This document provides a template and a list of common categories that can be used to better track and perform trend analysis of your problems and known errors. Word document If this document is of interest, consider the entire Problem Management Toolkit. It includes this file and many others. Click to learn more.

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