| Description |
Web Integration
Complete Audit trail of what actions were taken and by whom.
Support Staff in Groups and Members
Hyperlinks (attach Files/URL to cases)
Case Text time stamped
Customer history
Resource history
Dependency (Sub Cases - Parent Case - Child Case)
Tracking (Actions - Time and Expense Tracking System)
Reporting/Statistics/Graphs
Email notifications (MS Outlook Integration - Status Report)
Follow-up satisfaction surveys
3 Service Levels
Security
Many Views (Status, Due Date...)
Multiple Cases Instances
Reminder
6 Status Level
Solutions (FAQ - Knowledgebase)
Searchable database
Data Mining (xp version)
CRM (customer relationship management)
News/status notification announcements
Customizable Tables/Fields/Switchboard/Smart Help/Tips on start up
Scalable to SQL Server
Super Queries (create and save your own queries)
Professional-looking interface
Help on-line
Technical support is provided by e-mail
Install: step-by-step wizards
Uninstall: completely removes all traces of itself from the hard drive
It does not require installation and does not need any special dlls, drivers or system files which can mess up your system.
Small, Very Powerful and easy-to-use
All Resources in 1 software
Works with MS Access and MS Outlook |
