Manufacturer’s Description

Coverage window.Onsite response time for hardware support.Work to completion.Escalation management.Access to electronic support information and services.Accidental damage protection.All response times apply only to sites located within 100 miles or 160km of an HP designated support hub..Travel to U.S. sites located within 200 miles (320 km) of an HP designated support hub is provided at no additional charge. If the site is located more than 200 miles (320 km) from the HP designated support hub, response times will be adjusted and additional travel charges may apply. For travel to Canadian sites outside the 160 km radius of an HP designated support hub, response times will be adjusted and additional travel charges will be applied..Travel charges will also apply for any site that requires overnight lodging, non-automobile mode of transportation (i.e., airplane), or extraordinary travel circumstances..Travel zones and charges may vary in some geographic locations..Response times to sites located more than 100 miles (160 km) from an HP designated support hub will have the following modified response times for extended travel:.Help improve system uptime.Convenient onsite support

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