Cisco Technical Support Services such as Cisco SMARTnet support help enable improved productivity and can increase operational efficiency by complementing your in-house resources with world-class networking expertise. It can maximize availability and minimize risks for systems running mission-critical applications.
|Service Availability||8 x 5|
|Service Type||Maintenance - Parts|
|Service Details||Software support includes maintenance, minor and major updates for your licensed feature set Web knowledge base access includes a substantial database of product information and a robust set of technical and analytical tools that help facilitate knowledge transfer to your internal staff The Cisco TAC has a sophisticated call routing system that quickly routes you to the correct technology personnel for expert assistance and faster resolution Note: Domestic resellers purchasing for International locations will be subject to an additional fee|
|Service Response Time||(Next Business Day)|
|Service Main Type||Maintenance|
|Provided Support||Email Support|
|Response Time||( Next Business Day )|
|Service Duration||1 Year|
|Product Support||Cisco ASA5520 w/300 VPN Prs, 4GE+1FE,3DES/AES|
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