|Provided Support||Software Phone Support|
|Description||2 YEAR NOTEBOOK WARRANTY-MAIL-IN EXTENDED|
|Service Description||14x5x1 Business Day|
|Response Time||1 Day - ( Business Day )|
|Frequency Band||If an extended warranty is purchased for a notebook or tablet, that extended warranty does not cover batteries, upgrades or accessories used with the base system.|
|Service Duration||2 Year|
|Service Main Type||Maintenance|
|Service Name||Service/Support - Extended Service|
|Service Availability||9 x 2 Phone Support|
|Service Response Time||1 Day - (Business Day)|
|Service Details||Hardware technical support via toll-free phone Monday through Friday from 7:00 a.m. to 9:00 p.m. and Saturday through Sunday from 8:00 a.m. to 5:00 p.m. Central timeMail-in or carry-in depot repair with repair service usually rendered within one business day after receipt for most common hardware problemsFree software support via phone for 90 days from the date on which the notebook or tablet is purchasedRepair or replacement of defective hardware with factory-refinished parts or productsOvernight parts exchange for in-stock customer-replaceable parts|
|Service Type||Maintenance - Electronic and Physical Service|
|Service Sub Type||Electronic and Physical|
|Class||Service and Warranty|
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