This warranty upgrade is for all Acer notebook PCs and extends the original warranty for two years.
|Class||Service and Warranty|
|Frequency Band||If an extended warranty is purchased for a notebook or tablet, that extended warranty does not cover batteries, upgrades or accessories used with the base system.|
|Service Name||Service/Support - Extended Service|
|Service Availability||9 x 2 Phone Support|
|Service Type||Maintenance - Electronic and Physical Service|
|Service Details||Hardware technical support via toll-free phone Monday through Friday from 7:00 a.m. to 9:00 p.m. and Saturday through Sunday from 8:00 a.m. to 5:00 p.m. Central time Mail-in or carry-in depot repair with repair service usually rendered within one business day after receipt for most common hardware problems Free software support via phone for 90 days from the date on which the notebook or tablet is purchased Repair or replacement of defective hardware with factory-refinished parts or products Overnight parts exchange for in-stock customer-replaceable parts|
|Service Response Time||1 Day - (Business Day)|
|Service Main Type||Maintenance|
|Service Sub Type||Electronic and Physical|
|Provided Support||Software Phone Support|
|Response Time||1 Day - ( Business Day )|
|Service Description||14x5x1 Business Day|
|Service Duration||2 Year|
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