Cisco Technical Support Services such as Cisco SMARTnet Onsite support help enable improved productivity and can increase operational efficiency by complementing your in-house resources with world-class networking expertise. It can maximize availability and minimize risks for systems running mission-critical applications.
|Service Availability||24 x 7|
|Service Characteristic||Parts & Labor|
|Service Details||Software support includes maintenance, minor and major updates for your licensed feature setWeb knowledge base access includes a substantial database of product information and a robust set of technical and analytical tools that help facilitate knowledge transfer to your internal staffThe Cisco TAC has a sophisticated call routing system that quickly routes you to the correct technology personnel for expert assistance and faster resolutionAdvance replacement parts, with or without a field engineer, are delivered within 2 hours of determining that part replacement is required**Certain limitations may apply for heavy or oversized equipment.|
|Service Response Time||2 Hour|
|Service Main Type||Maintenance|
|Region Availability||Service is available only if your distance from a parts depot or authorized Cisco service location is within 25 driving miles in the United States, Canada, Australia, New Zealand, and select countries in Europe, South America, and Asia. To determine if this service is available for your location, see the Cisco Service Availability matrix.Note: Domestic resellers purchasing for International locations will be subject to an additional fee|
|Provided Support||New Releases Update|
|Response Time||2 Hour|
|Service Sub Type||Physical|
|Service Duration||1 Year|
|Product Support||4OC3X/POS-MM-MJ-B: Cisco GSR 4-port OC3/POS MM Eng3 release B4OC3X/POS-MM-MJ-B=: Cisco GSR 4-port OC3/POS MM Eng3 release B|
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