Manufacturer’s Description

Cisco Technical Support Services such as Cisco SMARTnet Onsite support help enable improved productivity and can increase operational efficiency by complementing your in-house resources with world-class networking expertise. It can maximize availability and minimize risks for systems running mission-critical applications.

The Specs

General
Category Digitizing Tablets
Class Input Device
Additional Specifications
Service Name SMARTnet
Service Availability 24 x 7
Service Characteristic Parts & Labor
Service Details Software support includes maintenance, minor and major updates for your licensed feature setWeb knowledge base access includes a substantial database of product information and a robust set of technical and analytical tools that help facilitate knowledge transfer to your internal staffThe Cisco TAC has a sophisticated call routing system that quickly routes you to the correct technology personnel for expert assistance and faster resolutionAdvance replacement parts, with or without a field engineer, are delivered within 2 hours of determining that part replacement is required**Certain limitations may apply for heavy or oversized equipment.
Service Response Time 2 Hour
Service Main Type Maintenance
Region Availability Service is available only if your distance from a parts depot or authorized Cisco service location is within 25 driving miles in the United States, Canada, Australia, New Zealand, and select countries in Europe, South America, and Asia. To determine if this service is available for your location, see the Cisco Service Availability matrix.Note: Domestic resellers purchasing for International locations will be subject to an additional fee
Provided Support New Releases Update
Response Time 2 Hour
Service Sub Type Physical
Service Description 24x7x2
Service Duration 1 Year
Brand Name Cisco
Product Support 4OC3X/POS-MM-MJ-B: Cisco GSR 4-port OC3/POS MM Eng3 release B4OC3X/POS-MM-MJ-B=: Cisco GSR 4-port OC3/POS MM Eng3 release B
Service Location On-site
Quick Glance
Product Type Service
More Info
URL http://www.cisco.com

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