Designed for customers who need continued protection for their security infrastructure, Dynamic Support helps you make the most of your SonicWALL investment
|Provided Support||Hardware Replacement|
|Response Time||( Next Day ) - Hardware Replacement|
|Frequency Band||Return Shipment at manufacturer's expense|
|Service Duration||1 Year|
|Service Main Type||Maintenance|
|Service Name||Dynamic Service|
|Product Support||SonicWALL SOHO3 FirewallSonicWALL SOHO2 FirewallSonicWALL TZ 170 Firewall|
|Service Availability||8 x 5|
|Service Response Time||(Next Day) - Hardware Replacement|
|Service Details||Subscription to Firmware Updates and UpgradesAccess to telephone and Web-based support for installation, configuration and troubleshooting assistanceAdvance exchange hardware replacement in the event of failureSubscription to SonicWALL Service Bulletins and access to electronic support tools and moderated discussion groups|
|Service Type||Maintenance - Electronic and Physical Service|
|Service Sub Type||Electronic and Physical|
|Service Level||Next Business Day|
|Service Length||1 Year|
|Class||Service and Warranty|
|Service Type||Exchange|Online Content Updates|Phone|Technical Support|
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The Platinum plan includes parts and labor with unlimited on-site repairs.