Designed for customers requiring advanced technical support with the additional benefit of on-going software and firmware updates, SonicWALL Support 8 x 5 is an annual service that includes: return to factory replacement for defective hardware, telephone or Web-based support during local business hours, access to SonicWALL's electronic support tools, all software and firmware updates and upgrades, 1 year support.
|Service Level||Next Business Day|
|Service Length||1 year(s)|
|Class||Service and Warranty|
|Service Type||Exchange|Online Content Updates|Phone|Technical Support|
|Frequency Band||Return Shipment at manufacturer's expense|
|Service Name||Dynamic Service|
|Service Availability||8 x 5|
|Service Type||Maintenance - Electronic and Physical Service|
|Service Details||Subscription to Firmware Updates and Upgrades Access to telephone and Web-based support for installation, configuration and troubleshooting assistance Advance exchange hardware replacement in the event of failure Subscription to SonicWALL Service Bulletins and access to electronic support tools and moderated discussion groups|
|Service Response Time||(Next Day) - Hardware Replacement|
|Service Main Type||Maintenance|
|Provided Support||Hardware Replacement|
|Response Time||( Next Day ) - Hardware Replacement|
|Service Sub Type||Electronic and Physical|
|Service Duration||1 Year|
|Product Support||SonicWALL SOHO3 FirewallSonicWALL SOHO2 FirewallSonicWALL TZ 170 Firewall|
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