Accelerate your success by improving productivity, increasing operational efficiency, and extending the life of your network assets with Cisco SMARTnet support. Cisco Technical Support Services help protect your network investment by enabling you to extend and enhance the operational lifetime of your Cisco networking devices and Cisco IOS Software.
|Service Availability||8 x 5|
|Service Type||Maintenance - Parts - Electronic and Physical Service|
|Service Details||Cisco Support: Software support includes Maintenance, minor, and major updates for your licensed feature set. Downloading new maintenance updates, patches, or updates of Cisco IOS Software can speed the time to problem resolution and enhance and extend the useful life of your Cisco devices. A knowledge base, technical resources, and software support to address your needs and provide rapid problem resolution. Cisco TAC: Cisco TAC engineers are among the best in the industry. Expertly trained engineering teams are ready to respond to your specific hardware or Cisco system software problems via theWeb, e-mail, or telephone. Advance Hardware Replacement: Advance replacement parts, with or without a field engineer, are delivered the next business day between 9 a.m. and 5 p.m. (provided the request is received before 3 p.m. local depot time).|
|Service Response Time||(Next Business Day)|
|Service Main Type||Maintenance|
|Provided Support||Web Knowledge Base Access|
|Response Time||( Next Business Day )|
|Service Sub Type||Electronic and Physical|
|Service Description||8x5 Next Business Day|
|Service Duration||1 Year|
|Product Support||Cisco Aironet 1252AG|
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