Increase equipment availability and productivity with round-the-clock onsite support for your HP hardware.
|Service Name||Care Pack|
|Service Availability||24 x 7|
|Service Characteristic||Parts & Labor|
|Service Type||Maintenance - Parts & Labor - Physical Service|
|Service Details||4-hour onsite response 24x7: For issues that cannot be resolved remotely, an authorized HP Services representative arrives at your site within 4 hours after your call has been logged. Service is available around-the-clock every day, including all holidays. HP Services returns your covered hardware to operational condition, repairing or replacing components or entire units as necessary. Your coverage includes all required parts and materials.|
|Service Response Time||4 Hour|
|Service Main Type||Maintenance|
|Provided Support||Parts & Labor|
|Response Time||4 Hour|
|Service Sub Type||Physical|
|Service Description||24x7x4 Hour|
|Service Duration||5 Year|
|Product Support||Proliant DL38x|
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