This HP service provides high-quality remote assistance and onsite support for your covered hardware, helping you to improve product uptime. You have the flexibility to choose between different service-level options featuring different response times and coverage windows, as well as between several coverage periods to address your specific service needs. Remote problem diagnosis and support Onsite hardware support Materials included Service-level options with different coverage windows and response times Help improve system uptime. Convenient onsite support. Reliable response times.