This HP service provides high-quality remote assistance and onsite support for your covered hardware, helping you to improve product uptime. You have the flexibility to choose between different service-level options featuring different response times and coverage windows, as well as between several coverage periods to address your specific service needs. Remote problem diagnosis and support Onsite hardware support Materials included Service-level options with different coverage windows and response times Help improve system uptime. Convenient onsite support. Reliable response times.
|Service Name||Care Pack Hardware Support|
|Service Availability||24 x 7 Phone Support|
|Service Characteristic||Parts & Labor|
|Service Type||Maintenance - Parts & Labor - Physical Service|
|Service Details||4-hour onsite response 24x7:For issues that cannot be resolved remotely, an authorized HP Services representative arrives at your site within 4 hours after your call has been logged. Service is available around-the-clock every day, including all holidays. HP Services returns your covered hardware to operational condition, repairing or replacing components or entire units as necessary. Your coverage includes all required parts and materials.|
|Service Response Time||4 Hour - Repair & Parts Replacement|
|Service Main Type||Maintenance|
|Provided Support||Remote Diagnosis|
|Response Time||4 Hour|
|Service Sub Type||Electronic and Physical|
|Service Description||24x7x4 Hour|
|Service Duration||5 Year|
|Product Support||HP Proliant DL38x Server|
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