Cisco Technical Support Services such as Cisco SMARTnet Onsite support help enable improved productivity and can increase operational efficiency by complementing your in-house resources with world-class networking expertise. It can maximize availability and minimize risks for systems running mission-critical applications.
|Service Availability||8 x 5|
|Response Time||( Next Business Day )|
|Provided Support||Email Support|
|Service Duration||1 Year|
|Service Type||Maintenance - Parts & Labor - Physical Service|
|Service Details||Software support includes maintenance, minor and major updates for your licensed feature set Web knowledge base access includes a substantial database of product information and a robust set of technical and analytical tools that help facilitate knowledge transfer to your internal staff The Cisco TAC has a sophisticated call routing system that quickly routes you to the correct technology personnel for expert assistance and faster resolution Advance replacement parts, with a field engineer, are delivered the next business day between 9 a.m. and 5 p.m. (provided the request is received before 3 p.m. local depot time)* * Holidays observed by Cisco are excluded. Cutoff times can vary by region Note: Domestic resellers purchasing for International locations will be subject to an additional fee|
|Product Support||Cisco ASA5510 Sec+ w/150 VPN Prs,5FE,3DES/AES|
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