This cost-effective HP Care Pack Service helps you minimize system downtime due to hardware failure. It features a commitment to resolve hardware problems within 6 hours from the time your service call is received.
|Service Name||Care Pack|
|Service Availability||24 x 7|
|Service Characteristic||Parts & Labor|
|Service Type||Maintenance - Parts & Labor - Physical Service|
|Service Details||Onsite hardware support: For critical issues that cannot be resolved remotely, an HP-certified customer engineer is sent to your site to return your covered hardware to operational condition, repairing or replacing components or entire units as necessary. Your coverage includes all required parts and materials.|
|Service Response Time||6 Hour|
|Service Main Type||Maintenance|
|Provided Support||Parts & Labor|
|Response Time||6 Hour|
|Service Sub Type||Physical|
|Service Description||24x7x6 Hour|
|Service Duration||5 Year|
|Product Support||Proliant DL38x|
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