For customers with their own Dell SonicWALL-certified IT staff, there's Dell SonicWALL Software and Firmware Updates. This simplified offering includes a subscription to firmware updates and upgrades, along with advanced exchange hardware replacement in the event of failure.
|Service Name||Software/Firmware Updates|
|Service Sub Type||Electronic and Physical|
|Response Time||( Next Day ) - Hardware Replacement|
|Provided Support||Software/Firmware Updates|
|Service Duration||1 Year|
|Service Type||Maintenance - Electronic and Physical Service|
|Service Details||Subscription to software and firmware updates and upgrades Advanced exchange hardware replacement in the event of failure. Note: This offering does not include technical support.|
|Product Support||SSL-VPN 4000|
|Service Response Time||(Next Day) - Hardware Replacement|
|Service Main Type||Maintenance|
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