Designed for customers who need advanced technical support and the additional benefits of on-going software and firmware updates, SonicWALL Dynamic Support 8X5 is an annual service that includes advanced-exchange replacement of defective hardware, telephone or web-based support during local business hours, access to SonicWALL's electronic support tools and all software and firmware updates and upgrades.
|Service Name||Dynamic Support|
|Service Availability||8 x 5|
|Service Type||Maintenance - Electronic and Physical Service|
|Service Details||Subscription to Firmware Updates and Upgrades Access to telephone and Web-based support for installation, configuration and troubleshooting assistance Advance exchange hardware replacement in the event of failure Subscription to SonicWALL Service Bulletins and access to electronic support tools and moderated discussion groups|
|Service Response Time||(Next Day) - Hardware Replacement|
|Service Main Type||Maintenance|
|Provided Support||Hardware Replacement|
|Response Time||( Next Day ) - Hardware Replacement|
|Service Sub Type||Electronic and Physical|
|Service Description||8x5 Next Day|
|Service Duration||2 Year|
|Product Support||SSL-VPN 4000|
3YR WRTY+3YR ADP+ 3YR YR-ONSITE NBD TechOnWeb1019
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