Barracuda Energize Updates provide your Barracuda Networks appliance with the protection from the latest Internet threats. Our team at Barracuda Central continuously monitors the Internet for new trends in network security threats and develops strategies to mitigate those threats. Depending on the appliance, Energize Updates include the appropriate definitions for spam, virus, web filter, spyware filter, intrusion prevention, IM protocols, and document formats. Updates are delivered on an hourly basis to ensure you always have the latest definitions and the most comprehensive protection.
|Service Name||Energize Updates|
|Service Sub Type||Electronic|
|Service Availability||8 x 5 Phone Support|
|Provided Support||New Releases Update|
|Service Duration||3 Year|
|Service Type||Technical - Electronic Service|
|Service Details||Basic Support which includes email support 24x7 and phone support between the hours of 9am and 5pm Monday through Friday in the USA (Pacific time zone), Japan time zone, China time zone and United Kingdom time zoneFirmware Maintenance which includes new firmware updates with feature enhancements and bug fixes as they are made availableSecurity Updates to patch or repair any security vulnerabilitiesOptional participation in the Barracuda Early Release Firmware programNote: Barracuda Technical Support will take and respond to support calls 24x7 from Basic Support customers when we are not servicing other customers.|
|Product Support||Barracuda Load Balancer 440|
|Service Main Type||Technical|
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