We know how important it is to have 100% uptime in corporate environments. We have worked hard to build industrial strength reliable carrier grade equipment. Our systems have a 99.99% uptime. We are also realistic and understand that sometimes things still go wrong and equipment does fail. We therefore offer the Barracuda Instant Replacement Service.
|Service Name||Instant Replacement|
|Service Availability||24 x 7|
|Service Type||Exchange - Electronic and Physical Service|
|Service Details||Enhanced Support which provides phone and email support 24x7Data migration service for Barracuda Spam Firewalls. Barracuda will assist movement of data and configuration from the old product to the new product if the old data is accessibleHard Disk replacement on Barracuda models that have swappable raid drives. Barracuda will ship via standard shipping a hard disk replacement. Customer must return the failed hard disk to BarracudaWith the Instant Replacement Service, we provide next day shipping of replacement hardware. If your Barracuda product fails, we will ship you a replacement unit within 1 business day so that you can get back up and running|
|Service Response Time||1 Day - (Business Day)|
|Service Main Type||Exchange|
|Provided Support||Phone Support|
|Response Time||1 Day - ( Business Day )|
|Service Sub Type||Electronic and Physical|
|Service Description||24x7x1 Business Day|
|Service Duration||5 Year|
|Product Support||Barracuda Web Site Firewall 360|
Recovers entire drives, assuming there are no hardware issues Access files
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