|Provided Support||Web Knowledge Base Access|
|Service Description||9x5 Next Business Day|
|Response Time||( Next Business Day )|
|Service Duration||2 Year|
|Service Main Type||Technical|
|Service Name||Bronze Support Plan|
|Product Support||Quantum DXi6550 Disk Backup Appliance|
|Service Availability||9 x 5 Phone Support|
|Service Response Time||(Next Business Day)|
|Service Details||On-site support Monday through Friday Next-business-day response for on-site support Multilingual telephone support Monday through Friday, 8 am to 5 pm local customer time 24/7 access to online resources Library firmware upgrades Concurrent maintenance StorageCare Guardian remote monitoring Zone 1|
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