Cisco Technical Support Services such as Cisco SMARTnet support help enable improved productivity and can increase operational efficiency by complementing your in-house resources with world-class networking expertise. It can maximize availability and minimize risks for systems running mission-critical applications.
|Frequency Band||This service is not available in all areas. Please call your sales rep to determine availability|
|Service Availability||24 x 7|
|Service Characteristic||Parts & Labor|
|Service Type||Maintenance - Parts & Labor - Physical Service|
|Service Details||Software support includes maintenance, minor and major updates for your licensed feature setWeb knowledge base access includes a substantial database of product information and a robust set of technical and analytical tools that help facilitate knowledge transfer to your internal staffThe Cisco TAC has a sophisticated call routing system that quickly routes you to the correct technology personnel for expert assistance and faster resolutionNote: Domestic resellers purchasing for International locations will be subject to an additional fee|
|Service Response Time||2 Hour|
|Service Main Type||Maintenance|
|Provided Support||Email Support|
|Response Time||2 Hour|
|Service Sub Type||Physical|
|Service Duration||1 Year|
|Product Support||UNITY-BRIDGE-BUND: Cisco Unity Bridge 3.0 Bundle, requires Unity 4.0.3 or later|
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