Primera Technology's Hot Swap program provides additional piece of mind in the event that a hardware issue with Primera's Bravo equipment cannot be resolved over the phone with Technical Support. If Technical Support determines the equipment has a hardware failure by 3pm CST, a replacement unit will be secured on the customer's credit card and shipped at Primera's cost to arrive by 12 noon the next business day. The replacement unit will arrive with a pre-paid shipping label to return the faulty unit back to our factory in its original packaging at Primera's cost. The Hot Swap program must be purchased at the time the Bravo unit is purchased and is effective for one year from the purchase date.
|Service Name||Hot Swap Coverage|
|Service Sub Type||Electronic and Physical|
|Provided Support||Phone Support|
|Service Duration||1 Year|
|Service Details||Must have extended warranty|
|Product Support||Primera Bravo 4102 XPR Publisher|
|Service Response Time||(Next Business Day) - Replacement|
|Service Main Type||Exchange|
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