Extended warranties help protect your investment and assure you that the Ricoh Customer Support center and Service Representative staff will be available to you for multiple years.
|Provided Support||Web Knowledge Base Access|
|Service Duration||1 Year|
|Service Main Type||Maintenance|
|Service Characteristic||Parts & Labor|
|Service Name||Service/Support - Extended Warranty|
|Product Support||Ricoh Aficio SP 1000SF|
|Service Availability||12 x 5|
|Service Details||Ricoh Customer Technical Support Center: The Ricoh Customer Support Center (800-Ricoh-38) is a dedicated support center for customers seeking warranty support for devices purchased through the IT distribution channel. Hours of operation are Monday - Friday from 8 AM to 8 PM EST. Ricoh will assist the caller and will validate support entitlement by serial number for devices requiring On-Site service. Additionally, frequently asked questions are available online at www.ricoh-usa.com/support/knowledgebase.asp.On-Site Extended Warranty: A Ricoh Service Representative will be dispatched to perform on-site service during the warranty period if initial diagnosis and resolution efforts by the Ricoh Customer Support Center fail to resolve the issue.|
|Service Type||Maintenance - Parts & Labour - Electronic and Physical Service|
|Service Sub Type||Electronic and Physical|
|Service Length||1 Year|
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The Platinum plan includes parts and labor with unlimited on-site repairs.