Depending on the appliance, Energize Updates deliver the appropriate definitions for spam, virus, content categories, spyware filter, intrusion prevention, IM protocols, policies, security updates, attacks and document formats. Updates are delivered on an hourly basis to ensure you always have the latest definitions and the most comprehensive protection.
|Service Length||3 Year|
|Service Name||Energize Updates|
|Service Availability||8 x 5 Phone Support|
|Provided Support||Software Update|
|Service Sub Type||Electronic|
|Service Duration||3 Year|
|Service Details||Basic Support which includes email support 24x7 and phone support between the hours of 9 am and 5 pm Monday through FridayBarracuda Technical Support will take and respond to support calls 24x7 from Basic Support customers when we are not servicing other customersFirmware Maintenance which includes new firmware updates with feature enhancements and bug fixes as they are made availableSecurity Updates to patch or repair any security vulnerabilitiesOptional participation in the Barracuda Early Release Firmware program|
|Product Support||Barracuda CudaTel 270 Communication Server|
|Service Main Type||Technical|
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