We know how important it is to have 100% uptime in corporate environments. Barracuda Networks has worked hard to build industrial strength reliable carrier grade equipment. Barracuda systems have a 99.99% uptime. We are also realistic and understand that sometimes things still go wrong and equipment does fail. We therefore offer the Barracuda Instant Replacement Service.
|Service Name||Instant Replacement Subscription|
|Service Sub Type||Electronic and Physical|
|Service Availability||24 x 7 Email Support|
|Service Description||24x7x1 Business Day|
|Service Duration||5 Year|
|Service Details||The Barracuda Instant Replacement Subscriptions provide next day shipping of replacement hardwareIf your Barracuda product fails, a replacement unit will be shipped within 1 business day so that you can get back up and runningYou will be billed pending return of the failed unit but once the unit is received, you will be fully creditedEnhanced Support which provides phone and email support 24x7Data migration service for Barracuda Spam FirewallsBarracuda will assist movement of data and configuration from the old product to the new product if the old data is accessibleHard Disk replacement on Barracuda models that have swappable raid drivesBarracuda will ship via standard shipping a hard disk replacementCustomer must return the failed hard disk to Barracuda|
|Product Support||Barracuda SSL-VPN 880 Appliance|
|Service Response Time||1 Day - (|
|Service Main Type||Replacement|
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