| World Bench 5 Tests - Superior: 89 |
|---|
| World Bench 5 Component Results (seconds) | |
|---|---|
| ACD Systems ACDSee | 632 |
| Adobe Photoshop | 338 |
| Adobe Premiere | 480 |
| Ahead Nero | 857 |
| Discreet 3ds Max DirectX | 290 |
| Discreet 3ds Max OpenGL | 381 |
| Microsoft Office XP | 553 |
| Windows Media Encoder | 432 |
| Mozilla | 358 |
| Multitasking | 683 |
| Musicmatch Jukebox | 538 |
| Roxio VideoWave | 420 |
| WinZip | 412 |
| Battery Test | |
|---|---|
| Number of Included Batteries | 1 |
| Battery Life (Office Applications) | 5:07 |
| CPU & Memory | |
|---|---|
| CPU | 2-GHz Pentium M 760 |
| System Memory | 1024 |
| Type of Memory | DDR2-400 SDRAM |
| Video & Display | |
|---|---|
| Display Size (inches) | 15.4 |
| Horizontal Resolution | 1920 |
| Vertical Resolution | 1200 |
| Video Chip Set | ATI Mobility Radeon X300 |
| Video Memory | 128 |
| Wide Screen | Yes |
| Storage | |
|---|---|
| Total HD Size (GB) | 80 |
| Optical Drive Speed | 8 |
| Optical Drive Type | DVD+R DL/DVD±RW |
| Removable Optical Drive | No |
| Floppy Drive | No |
| Number of Media Slots | 1 |
| Other Removable Media Drive | SD Card |
| Ports & Expansion | |
|---|---|
| Serial Ports | No |
| Parallel Ports | No |
| USB Ports | 4 |
| FireWire Ports | 1 |
| Microphone Ports | Yes |
| Headphone Jacks | Yes |
| S-Video Ports | Yes |
| Composite Video Ports | No |
| Docking Station Port | No |
| Infrared Port | No |
| Shared Mouse/Keyboard Port | No |
| Mini PCI Port | No |
| PC Card Slots | 1 |
| Express Card Slots | 0 |
| Connectivity | |
|---|---|
| Network Port | 10/100Base-T ethernet |
| Wireless LAN Type | 802.11g |
| Bluetooth | No |
| Modem Type | V.92 |
| Other | |
|---|---|
| Standard Number of Batteries | 1 |
| Type of Batteries | Lithium ion |
| Built-In Speakers | Stereo |
| Dimensions | 14.0 by 10.5 by 1.8 |
| Min. Weight (lbs.) | 7.5 |
| Average Weight (pounds, with accessories) | 8.4 |
| Accessories | Notebook, AC adapter, phone cord |
| Pointing Device | Touchpad |
| Operating System | Windows XP Home |
| Included Software | Corel WordPerfect Office 12 |
| Warranty & Support | |
|---|---|
| Labor Warranty (years) | One |
| Parts Warranty (years) | One |
| Weekday Support Hours | 24 |
| Saturday Support Hours | 24 |
| Sunday Support Hours | 24 |
| Toll-Free Support | Yes |
| Reliability & Service | |
|---|---|
| Summary of results for all of brand's products in this category | Dell's showing in this category isn't bad overall, though the company should try to improve its record on replacing failed components. Tech reps take too long to answer calls, readers report but once you get one, Dell support is good at resolving problems |
| Reliability of brand's products in this category | |
|---|---|
| Reports of products with core component problems | Average |
| Reports of products with failed components | Average |
| Reports of products with any significant problems | Average |
| Reports of products arriving with problems | Average |
| Overall satisfaction with reliability of brand's products in category | Average |
| Service & Support Quality | |
|---|---|
| Time spent holding for phone support | Worse than Average |
| Overall quality of vendor's phone support | Average |
| Reports of problems unresolved after contacting service | Better than Average |
| Overall quality of service | Average |