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Reliability and Service: The Best Companies to Buy From
Who offers reliable products and hassle-free service? We polled 35,000 PC World readers about their PCs, printers, cameras, and other hardware, and learned that good help can be hard to find.
Jeff Bertolucci
With HP wireless printers, you could have printed this from any room in the house. Live wirelessly. Print wirelessly.
Desktop PCs: Few PC Manufacturers Excel Across the Board
It was a relatively good year for PCs made by small, independent shops: Even though such systems tended to have more than the average number of failed components, readers felt they received superior service from small companies on virtually all measures, an improvement over last year's results. Readers were satisfied with the reliability of Apple and Alienware computers, but Apple's scores for failed components and failed core components slipped into the average range, a drop from last year's high ratings, while Alienware customers were more satisfied with the reliability of their machines than they were last year. CyberPower, a high-end gaming PC manufacturer, earns the dubious distinction of having the worst reliability scores among desktops. Nearly 46 percent of CyberPower owners reported having at least one problem. ABS fell behind other manufacturers in reliability of components.
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