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On the road--and missing an important file left behind on your office system? With remote PC-access software, you can quickly save the day. New entrants in this category include the Web-based GoToMyPC from Expertcity and an updated version of the long-standing PCAnywhere from Symantec. GoToMyPC's simplicity makes a better fit for newbies who need to access less-sensitive data, while PCAnywhere 10's complex user interface and features speak to tech buffs and IT managers.

In my tests, remote file and application transfers worked well with both programs but didn't execute as quickly as if I were working on the remote PCs themselves. Both are supposed to be compatible with Windows 9x, NT, 2000, and Millennium.

Using a beta of GoToMyPC, I quickly established an account at Expertcity's Web site, filled a blank window with a nickname for the computer I wanted to access, and clicked the Add Computer button. After a few more clicks, that nickname appeared in my account window. To gain remote access to the first PC, I went to another system with Web access, logged in to my GoToMyPC account, and clicked the Connect button next to my desired PC's nickname. That system's desktop popped up moments later.

I also easily installed a shipping copy of PCAnywhere on my remote system, clicked the Remote button, and right-clicked the icon to indicate the type of connection I used. Multiple tabs then appeared, through which I could set connection information, security options, item protection, and more. I also made additional choices, including the Internet protocol address of the host and automatic shutdown after my session. I then repeated the same process on the host computer, creating a successful connection.

This version of PCAnywhere boasts a number of new features. Among them are security enhancements, such as a remote-access perimeter scanner that scans network and telephone lines for unprotected systems; a Packager tool that enables more-flexible installs; and file-transfer enhancements, including a list of directories accessed previously.

The simple GoToMyPC Web interface will charm new users, but its security may make IT managers uneasy. The GoToMyPC desktop app handles firewalls by periodically checking with GoToMyPC's servers to see if a user is trying to log in. But while providing 128-bit encryption of data streams and SSL (secure sockets layer) encryption, GoToMyPC lacks PCAnywhere's extra security features, such as the ability to limit log-in attempts and restart the remote system. Of course, both programs require that the remote PC be left on, and both help protect against intruders--GoToMyPC by locking the host's keyboard, PCAnywhere with passwords.

Individuals should find GoToMyPC a handy way to retrieve forgotten files; the beta version is free until May 1. Enterprises may feel more comfortable using hyper-security-sensitive PCAnywhere 10, which costs $180 (discounts for multiple units).

SUMMARY

GoToMyPC PRO: Web interface allows remote access from any system with an Internet connection. CON: Application's ability to get past firewalls will make the security-sensitive queasy. VALUE: Best for forgetful individuals who leave needed files at work. Expertcity List price: Beta free until May 1 877/397-2489 www.gotomypc.com

SUMMARY

PCAnywhere 10 PRO: Strong security features give businesses extra peace of mind. CON: Complicated configuration process. VALUE: Best for corporate customers with knowledgeable tech staff, or for advanced consumers. Symantec List price: $180 (discounts for multiple units) 408/253-9600 www.symantec.com