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Visioneer OneTouch 9000 USB
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More…| Scan quality (color/monochrome) | Fair/Fair |
| Performance | Very good |
| Average 1200-dpi color scan speed | 36 seconds per document |
| Average 300-dpi BW scan speed | 25 seconds per document |
| Features | Good |
| Max optical resolution | 1200 by 4800 |
| Scan area (inches) | 8.5 by 11.7 |
| Color depth | 48 bits internal; 48 bits external |
| Connection interface(s) | USB 2.0 port |
| Removable lid | No |
| Transparency adapter | None offered |
| Automatic document feeder | None offered |
| Bundled software | ArcSoft PhotoImpression, ScanSoft PaperPort Deluxe 7.0 |
| Overall ease of use | Very good |
| Installation | Outstanding |
| Design | Outstanding |
| Documentation | Very good |
| Support quality score | Very good |
| Support policies | One-year parts and labor warranty; free, unlimited, 9-hour non-toll-free support weekdays |
Visioneer OneTouch 9000 USB
OneTouch 9000 USB Review, by Richard Jantz September 16, 2002
WHAT'S HOT: When it comes to scanning performance, the Visioneer OneTouch 9000 USB is a scorcher. As a high-speed USB 2.0 model (also backward compatible with USB 1.1), it not only left other USB 2.0 and 1.1 models in the dust, but even gave FireWire (IEEE 1394) scanners a run for the money. For example, while other USB models took an average of 81 seconds for our 2-by-2-inch color photo at 1200 dots per inch, the OneTouch 9000 took only 36.42 seconds. That ranks close behind Microtek's two FireWire-based models, the ScanMaker 6700 and ScanMaker 8700, which took 36.06 and 31.05 seconds respectively to complete the same test.
The 9000's design is noticeably sleeker than its predecessors': It's almost 2 pounds lighter and 2 inches slimmer than the previous generation of OneTouch models. But the leaner 9000 still has room for five quick-start buttons. Although four of the buttons are preconfigured for scanning, copying or printing, e-mail, and OCR, you can easily customize the settings for any of them.
WHAT'S NOT: In contrast to its impressive speed, the OneTouch 9000 suffers from lackluster image quality. Our test color photos, both print and on-screen, had a reddish cast. Skin tones in particular looked ruddier than the originals. Also noticeable was the slightly high overall contrast in our black-and-white test photo, which showed up as reduced highlights and shadows that lacked detail. However, the 9000 fared marginally better with its output from a 300-dpi page of line art, by displaying finer details (such as in circular patterns and geometric lines) than most competing (1200-dpi) scanners in its class.
The OneTouch 9000 is capable of performing 48-bit color scans and its driver can pass 48-bit images to an image editor, but ArcSoft PhotoImpression, the image editor bundled with this scanner, can only work with 24-bit images. In order to save and work with 48-bit color images, you'll need to buy an image editor that supports 48-bit graphics, such as Adobe Photoshop, Photoshop LE, or Ulead PhotoImpact. You can't upgrade this model's hardware: No transparency adapter or automatic document feeder is available. And there is no live technical support on weekends.
WHAT ELSE: The software bundle includes an entry-level image editor (ArcSoft PhotoImpression) that's fine for basic chores but lacks the range of features provided by more robust image editors (such as ArcSoft PhotoStudio or Adobe Photoshop Elements). ScanSoft PaperPort Deluxe 7.0, the excellent document management program that's bundled with this model, includes ScanSoft's optical character recognition engine, which can automatically convert simple documents (such as typed pages) into editable text. But to do more complex jobs, such as converting tables or magazine layouts into spreadsheet files or editable text, you'll need a stand-alone OCR application like ScanSoft OmniPage or Abbyy FineReader Sprint. Though the bundled programs aren't as full-featured as the other programs we mentioned, they are sufficient to meet the needs of beginning and intermediate users and are a reasonable value in a scanner package at this price.
Visioneer's ScanManager Pro driver doesn't offer simple and advanced modes as some other drivers do, but executing common tasks, such as scanning a color or black-and-white photo, is easy enough from the main interface. Advanced features are located on submenus that can be reached from buttons on the main screen. Once you've learned how to change various settings, you can also save them and add them to the pick list of scanning modes on the main screen.
UPSHOT: Impressive speed, a nice price, and respectable line-art quality are the best attributes of this scanner. An automatic document feeder and a full-featured OCR package would make this scanner a more satisfactory document-processing device. For graphics work, other models in the same price range offer better image quality.
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Review Now! Already own it? Tell us What You Think
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Reviewed by: klongo
Strengths: Ease of use, one touch keys - Tech Support!
Weaknesses: Have had several mechanical problems with a few of my units after 7 or 8 months.
Overall: I own 8 Visioneer scanners and love them all. Had two with mechanical problems, both out of warranty -- so I replaced them with identical units. Tech support has been fantastic - quick and thorough - helping me work through some driver issues.
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Reviewed by: tmscammel
Overall: Don't EVER purchase a Visioneer product. They don't support their products after the sale. I have a perfectly wonderful scanner that is now obsolete because Visioneer refuses to publish a driver for Windows 2000. They'll give me a 25% discount if I trade it in on a new Visioneer scanner. OH - - whoopee!!! I don't consider that product support.
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Reviewed by: the_branfords
Strengths: One Touch 9020 product. Everything I wanted in a scanner. Included built in transparency adapter.
Weaknesses: Service, service, service.
Overall: HORRIBLE HORRIBLE HORRIBLE. Tried installing & screen froze on installing drivers. Have Windows XP. Was supposedly made for XP. Called the TOLL tech assistance number and was on hold for 58 minutes. Hung up. HORRIBLE HORRIBLE HORRIBLE. NOT A RELIABLE CORPORATION. Would loved to have kept the product, but if they don't care if I can use it........then I won't buy it - or any other product made by them. It's going back today. RECOMMENDATION: SAVE YOURSELF THE TROUBLE & BUY SOMEONE ELSE'S PRODUCT THAT HAS RELIABLE SERVICE ASSISTANCE.
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Reviewed by: gassy
Strengths: Esthetics, smooth, easy operation, great software.
Weaknesses: Still looking!
Overall: I upgraded from the Visioneer 8920. 9000 is esthetically pleasing, new low profile, better buttons, quiet. Matches my Dell 8200 perfectly. Great bargain for $83. Buy it!
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