APC (American Power Conversion) Back-UPS ES 725

Reviewed by: Qboy

Duration of ownership:

Strengths: Not observed so far.

Weaknesses: APC should work harder on quality control in their factory as well as their support center.

Overall Evaluation: I have bad experience with this product.I got this product from OfficeDepot on a sale. The first unit has a stuck power button, so I took it back to OfficeDepot for exchange. OfficeDepot folks were so nice to let me exchange for another unit.The second unit that I got seemed to work fine. After 3 months, on a power outage, I then discovered that the battery backup outlets were not providing power. It should have been broken down way earlier than that.I shipped it back to APC for exchange because it was still under warranty. It costed me $14 to ship it back! They ship me a unit that has a LOUD humming noise. The noise is so loud that it could be heard within 15 feet (I am not joking).I am tired of calling APC, packing the unit and shipping it back to them. The shipping fee is one thing. My real worry is that they may ship me another defective unit.APC should work harder on quality control in their factory as well as their support center. The 3 units out of the 3 units that laid my hands on all have problems. I will not buy products from APC any more.I have other UPS units from Energizer and Belkin. Energizer are the most quiet ones, and the only Belkin unit that I own has a small humming noise (acceptable).