Sony Ericsson P800

Reviewed by: jmaclenn

Duration of ownership:

Strengths: Functionality, design, memory

Weaknesses: It exploded

Overall Evaluation: Phone exploded and caught fire. Burned the case, cracked the screen. it was neither wet nor dropped prior to this. Safety hazard. It took a week for Sony Ericsson service to even return my call; I had to mail the unit to the for "evaluation"; they have had it for several days but no e-mail or phone follow-up. Poor service for such a company, and VERY surprising to me. When a company has a product that presents as a health hazard or safety concern, they better take their follow-up responsibility seriously. And an $800 phone would be expected to be be buoyed by excellent service and support. I have seen neither from Sony-Ericsson.