Kodak EasyShare DX7630 Digital Camera

Reviewed by: thevoigtress

Duration of ownership:

Strengths: Ease of Camera, beautiful picures

Weaknesses: Kodak's poor customer service as well as their repair shop's rudeness and unprofessionalism.

Overall Evaluation: The camera is wonderful, the maker, Kodak, as well as their repair company, United Camera, is very unprofessional and frustrating to work with. I bought this camera about a year ago at a very discounted price. It was the only one at the large retail store I purchased it from so I was under the impression it was either a return, 'last one' item, display model, etc. I bought it and thoroughly checked it out when I got home. There were a couple very minor looking external blemishes, but the camera worked perfectly. About 4 months after that, the auto-focus and the sound stopped working. I contacted Kodak and they told me to send it in and informed me the turn around time would be about 5 days. I sent it to United Camera as I was instructed to, and about 3 weeks later I received and invoice for $100. I contacted them and they refused to fix it due the external blemishes that, unknown to me, voided my warranty. United Camera was very rude and unprofessional about it, so I contacted Kodak. They wanted absolutely nothing to do with my situation and refused to work with me either. In the end, I contacted the store I purchased it from and they offered to pay for the repair. The camera is absolutely wonderful, and I love it. However, pray that you never have to deal with Kodak or United Camera in an awkward position because they have customer service that is way below acceptable. I will never be making a large purchase from Kodak again.