Palm Tungsten T5 PDA

Reviewed by: snakepudding

Duration of ownership:

Strengths: Fits in shirt pocket, larger screen which is nice for things like spread sheets

Weaknesses: Does not alway work, software hangs up, connector is weak.

Overall Evaluation: I had a Palm M500 for about 4 years and decided to upgrade only for the color. I had discovered that the engineers that I work with did not use their PDAs when because their?s did not fit into their pocket. I was always the one to have my PDA handy in meetings and available for retrieving phone numbers and data. I use it for scheduling by syncing with MS Outlook. This is the best thing ever. I highly recommend the purchase of a PDA that is painless to carry. Now for the bad. I am now on my 4th unit. The latest replacement recently arrived and I am in the process of evaluating it. Now the connector hot sync connector has gone bad. The software results in random hang-ups. Advantgo will sometimes download and sometimes will not download. I never had these problems with the M500 and regret having made the change. Palmone service has hand me on hold for over 30 minutes on a toll call. I later found out I could get through the 800 number for technical issues, but they do not make it easy to discover this fact. Once I get through to tech support they typically make me go through all the tests that I have already performed. On the average I would say it takes >30 minutes of talk time to get tech support to agree there is a problem and to take action. In summary, if the thing worked without issue and the cable was somewhat robust I would be very satisfied. Currently I am an unhappy customer that really likes pocket sized PDAs.