HP HP Laserjet 2840

Reviewed by: Embee

Duration of ownership: 1 Year

Strengths: ?

Weaknesses: Loud - expensive - unreliable

Overall Evaluation: I have had 2 units - neither of which worked. The first unit had a failed power supply within 2 months of use - the second replacement unit worked for a couple of weeks - then mysteriously began taking 10 minutes to print a single page b&w text Word document. (or any other document). Other printers on the network were unaffected so this was not a network issue. Customer support tried to help without success. I estimate my time spent troubleshooting this/these printer(s) has been between 20-30 hours. As we are on a network -installing - unistalling and reinstalling the printing software (Mac version) on many machines was a pain. There are none of the simplicities and elegance that accompany a tradional Mac software upgrade. The new machine also has a bad sensor and sends false door open error messages thoughout the entire network on a regular basis. And, as a bonus, it squeeks loudly in addition to the normal mechanical din. All we wanted iwas a refund but HP could care less. They have offered two units (separate printer & fax) to replace this broken down beast. We now have this thing shut down in a corner and go to Office Max to make color laser copies. For b&w copies the HP 5MP from 1998 was bought out again - and frankly still works like a charm. HP has lost a customer for life in their incompetent handling and , in my experience, shoddy product.